Arcielia Smith
Glenwood,CO
Summary
Dedicated driver with a clean record and extensive experience at Ace Express Coaches, excelling in passenger transportation and customer service. Proven ability to navigate challenging conditions while ensuring safety and punctuality. Recognized for fostering strong client relationships and mentoring junior drivers, enhancing overall service quality and operational efficiency.
Professional driver adept at maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.
Overview
3
3
years of professional experience
Work History
Driver
Ace Express Coaches
10.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained excellent driving record with zero accidents or violations, demonstrating consistent commitment to safe transportation practices.
- Resolved passenger disputes diplomatically while maintaining professionalism at all times during challenging circumstances.
- Mentored junior drivers by providing constructive feedback on their driving perform
- ance to promote continuous improvement and professional growth.
- Improved safety standards by conducting thorough pre-trip inspections and identifying potential hazards before departure.
- Ensured timely arrivals and departures by strictly adhering to schedules and promptly addressing any issues or delays.
- Kept accurate logs of hours driven, miles traveled, fuel consumption, and vehicle maintenance for regulatory compliance purposes.
- Received numerous positive reviews from passengers, contributing to company reputation for excellent customer service and reliable transportation solutions.
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, comfortable coach environment.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Operated large vehicles in difficult urban and rural conditions.
- Diffused potential passenger disputes with fairness and professionalism.
- Followed all relevant schedules for routes and arrivals.
PARA Driver/Dispatcher
Grand Valley Transit
12.2022 - 10.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Monitored and tracked dispatch communication systems.
Education
Psychology
Pikes Peak Community College
Colorado Springs, COHigh School Diploma -
Grand Mesa High
Colorado Springs, CO05-1994
Skills
- City and non-city driving
- Customer service
- Valid Driver's license
- Punctual and reliable
- Clean driving record
- Punctuality
- Safe driving practices
- Inclement weather driving
- Driving in adverse conditions
- Passenger transportation
- DOT compliance
- CDL license
Timeline
Driver
Ace Express Coaches
10.2023 - Current
PARA Driver/Dispatcher
Grand Valley Transit
12.2022 - 10.2023
Psychology
Pikes Peak Community College
High School Diploma -
Grand Mesa High