Arcilla Montanez
Roselle Park,Union
Summary
Approachable and resourceful professional with a strong foundation in customer service excellence and effective communication. Demonstrates a positive attitude and self-motivation, excelling in high-pressure environments with calmness and situational awareness. Bilingual in Spanish, offering cultural awareness and conflict resolution skills to enhance public interaction. A dedicated team player with exceptional time-management abilities, committed to safety awareness and maintaining high standards of service.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Crossing Guard
Borough of Roselle Park Police Department
Roselle Park, Union
09.2016 - Current
- Remained calm under pressure to professionally handle evolving emergency scenarios.
- Maintained safe, secure environments through careful risk assessments.
- Built relationships with the kids, parents and community for feelings of safety and trust.
- Deescalated situations and behaviors before they got out of hand.
- Worked outside in adverse weather conditions.
- Issued warnings to kids and members of community not complying with established rules.
Store owner
JoJo's Mini Market
Elizabeth, Union
04.2010 - 04.2015
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Established business goals and objectives to provide organizational direction toward growth and prosperity.
- Maintained the cleanliness and organization of the shop floor to provide a pleasant shopping experience for customers.
- Oversaw daily cash management tasks to ensure accurate financial
Education
General
Ponce High School
09.1978 - 07.1982
Skills
- Positive attitude
- Bilingual: Spanish
- Situational awareness
- Team player
- Time-management
- Public interaction
- Calm under pressure
- Safety awareness
- Self-motivation
- Effective customer communication
- Customer service excellence
- Cultural awareness
- Conflict Resolution
- Resourcefulness
Timeline
Crossing Guard
Borough of Roselle Park Police Department
09.2016 - Current
Store owner
JoJo's Mini Market
04.2010 - 04.2015
General
Ponce High School
09.1978 - 07.1982
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