Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst
ANGELICA CLEMONS

ANGELICA CLEMONS

Houston,Texas

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience
5
5
Certification

Work History

New Mom

Holy Spirit
06.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.

Licensed Massage Therapist

Hand & Stone Spa
04.2023 - 06.2024


  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
  • Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
  • Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
  • Maintained cleanliness, privacy, and detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
  • Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.

Business Coordinator

Simmetry LLC
01.2020 - Current


  • Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Business Coordinator-Contract

University of Texas Medical Branch (UTMB)
07.2016 - 01.2020


  • Training in catheter insertion, wound care, suctioning, ventilators, ekg, phlebotomy, pta, doppler blood pressure, blood transport, heart monitoring, and deescalation
  • Managed employee scheduling, ensuring adequate staffing levels during peak times while reducing overtime costs where possible.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Patient Care Tech

Bay Area Regional Medical Center (BARMC)
11.2014 - 11.2016


  • Vital signs, Intake & Output, blood sugars, collection of specimens, TED & SED, oxygen usage, lifts, proper use of ppe, and other equipment, effective communication and empathetic support, patient safety, hippa
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Assisted in training new PCTs, sharing knowledge and best practices to ensure consistency in care delivery.

PCT/Unit Secretary

Houston Methodist St. John Hospital
05.2014 - 11.2014


  • Assistance with patient elimination, hygiene, comfort, safety, nutrition, progressive activity, and report observations
  • Demonstrate relationship centered care with the components of the I CARE Values statement (Integrity, Compassion, Accountability, Respect, and Excellence)
  • Managed incoming calls and directed to appropriate department.
  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Maintained patient confidentiality in line with HIPAA regulations.

Administrative Assistant and Switchboard Operator-Temp

Staff-Force
03.2014 - 05.2014
  • Answer high volume of inbound calls
  • Prepare and maintain the records
  • Deliver excellent customer service
  • React calmly in emergencies and work effectively under pressure

Patient Health Tech-Clinical Practice Office - Intermediate Term

Michael E. DeBakey Veteran Affairs Medical Center (MEDVAMC)
02.2013 - 03.2014
  • Recognize and provide therapeutic intervention to alleviate patient self-destructive behaviors or changes in mental status
  • Insertion of catheters, suctioning, colostomy irrigation, proper use of lifts, de-escalate and redirect patients, ekg, sterile gloving, phlebotomy, universal isolation precautions
  • Report bio-psychosocial conditions and changes in vital signs, level of consciousness or mental status
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Security Guard-PRN

5 Star Security
09.2008 - 04.2013
  • Constant customer service, graduated communication interactions, secure crowd manipulation, and direct customer supervision
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Front Desk / Membership Sales

Houston Gym
03.2009 - 12.2009
  • Front desk check in and out, collection accounts, customer service, new member tours, guest services, greet everyone coming and going, set up new accounts
  • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
  • Handle member service issues, check, clean, and manage equipment

Survey Interviewer

Voter Consumer Research
05.2007 - 10.2007
  • Remain professionally unbiased while maintaining confidentiality on inbound and outbound calls
  • Utilized time management skills effectively to conduct multiple interviews daily while maintaining a high level of quality in each interaction.

Certified Nursing Assistant

Victorian Manor
01.2004 - 01.2006
  • Record vital signs, measure fluid intake and output
  • Provide daily care i.e
  • Bathing, dressing, feeding, active and passive range of motion, transferring, walking and turning
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

Nursing Assistant Certification -

Chicago Training Center
Chicago, IL

High School Diploma -

Walther Lutheran High School
Melrose Park, Illinois

Re-certification - CNA/PCT/PTA

Ace Healthcare Training Institute
Houston, Texas

Commissioned Security Course -

Global Security Academy
Houston, Texas

Associate Degree - Arts

Houston Community College
Houston, TX
12.2018

Kinesiology And Nutrition -

University of Houston
Houston, Texas

Bachelor's Degree - Psychology

Capella University
Houston, Texas

Skills

  • Technologically Competent
  • Conflict Resolution and Mediation
  • Unshakable moral foundation
  • Problem-Solving and Organization
  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Multitasking Abilities
  • Teamwork and Collaboration

Certification

  • Licensed Massage Therapist (LMT)
  • Hot and Cold Stone, Ayurvedic, Chair, Swedish, Deep Tissue, Sports, Reflexology, Aromatherapy, Geriatric, Infant, and Prenatal.
  • CPR/AED, BLS, First Aid
  • Certified Nursing Assistant (CNA)
  • Notary Public of Texas

Languages

English
Native or Bilingual
Spanish
Limited Working
Vietnamese
Elementary
German
Elementary
Italian
Elementary

Timeline

Licensed Massage Therapist

Hand & Stone Spa
04.2023 - 06.2024

New Mom

Holy Spirit
06.2022 - Current

Business Coordinator

Simmetry LLC
01.2020 - Current

Business Coordinator-Contract

University of Texas Medical Branch (UTMB)
07.2016 - 01.2020

Patient Care Tech

Bay Area Regional Medical Center (BARMC)
11.2014 - 11.2016

PCT/Unit Secretary

Houston Methodist St. John Hospital
05.2014 - 11.2014

Administrative Assistant and Switchboard Operator-Temp

Staff-Force
03.2014 - 05.2014

Patient Health Tech-Clinical Practice Office - Intermediate Term

Michael E. DeBakey Veteran Affairs Medical Center (MEDVAMC)
02.2013 - 03.2014

Front Desk / Membership Sales

Houston Gym
03.2009 - 12.2009

Security Guard-PRN

5 Star Security
09.2008 - 04.2013

Survey Interviewer

Voter Consumer Research
05.2007 - 10.2007

Certified Nursing Assistant

Victorian Manor
01.2004 - 01.2006

Nursing Assistant Certification -

Chicago Training Center

High School Diploma -

Walther Lutheran High School

Re-certification - CNA/PCT/PTA

Ace Healthcare Training Institute

Commissioned Security Course -

Global Security Academy

Associate Degree - Arts

Houston Community College

Kinesiology And Nutrition -

University of Houston

Bachelor's Degree - Psychology

Capella University

Similar Profiles

CREATE PROFILE
ANGELICA CLEMONS