Ardaija Potts
Cypress
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
National Debt Relief
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Communicate with supervisors and coworkers via Microsoft Teams, Zoom, and email.
- Immediately implemented new practices and processes for call flow based on the company's needs.
Customer Service Chat Representative
Partner Hero
05.2024 - 09.2024
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
Customer Service Representative
Ansafone Communications
04.2022 - 05.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Communicate with customers via CRM and ticketing systems, such as Zendesk.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
National Debt Relief
10.2024 - Current
Customer Service Chat Representative
Partner Hero
05.2024 - 09.2024
Customer Service Representative
Ansafone Communications
04.2022 - 05.2024
High School Diploma -
Cypress Lakes High School