Ardalan R Houshmand
Laguna Niguel,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Good will of Orange county
Lake Forest, California
05.2017 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided top quality control and eliminated downtime to maximize revenue.
- Collaborated with internal teams to ensure successful implementation of initiatives designed to improve customer experience.
- Conducted market research studies to understand customer needs and preferences.
Customer Service, Sales.
M.H Metals
City Of Industry, California
07.2012 - 11.2017
- Assisted in inventory management by restocking shelves as needed.
- Recognized potential theft situations and took appropriate action per company policy.
- Recommended additional merchandise based on customer needs or interests.
- Developed an understanding of all products available in order to provide accurate information to customers.
Education
Associate of Arts - Communication
Saddleback College
Mission Viejo, CA05-2020
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Account updating
- Report Generation
- Product Knowledge
Timeline
Customer Service Representative
Good will of Orange county
05.2017 - Current
Customer Service, Sales.
M.H Metals
07.2012 - 11.2017
Associate of Arts - Communication
Saddleback College