Summary
Overview
Work History
Education
Skills
Timeline
Arddeenia Davis

Arddeenia Davis

Ferguson,MO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Maximus Call Center
07.2016 - 01.2021
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Sought ways to improve processes and services provided.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Promptly responded to inquiries and requests from prospective customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Transportation Operations Specialist

Harry S. Truman Memorial Veterans' Hospital
08.2014 - 04.2015
  • Parked vehicles at loading areas so passengers could board.
  • Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
  • Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
  • Inspected vehicles and checked gas, oil and water levels prior to departure.
  • Read maps to plan routes and reported delays or accidents.
  • Watched weather and safety conditions to adapt routes and maintain standards.
  • Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Professional Childcare Provider - Childcare

Columbia College, Columbia, MO

Professional Coder - Medical Billing And Coding

Columbia Area Career Center, Columbia, MO
07.2003

Licenses & Certifications
  • Childcare License - 5 years
  • Certification Qualification Safe Driving
  • Accredited CPR Services 9/24/2022 9/24/24
  • Adult and Pediatric First Aid American Heart Ass.

Skills

  • Active Listening
  • Order Fulfillment
  • Senior Leadership Support
  • Retail Sales Customer Service
  • Report Transcription
  • Stocking and Replenishing
  • Customer Relations
  • Credit Card Payment Processing
  • Billing Adjustments and Refunds
  • Investigate Claims
  • Warehousing Functions
  • Office Equipment Proficiency
  • Issue and Complaint Resolution
  • Professional Telephone Demeanor
  • Customer Service
  • Call Center Operations
  • Managing Multiple Tasks
  • Store Maintenance
  • Filing

Timeline

Customer Service Representative - Maximus Call Center
07.2016 - 01.2021
Transportation Operations Specialist - Harry S. Truman Memorial Veterans' Hospital
08.2014 - 04.2015
Columbia College - Professional Childcare Provider, Childcare
Columbia Area Career Center - Professional Coder, Medical Billing And Coding
Licenses & Certifications - ,
Arddeenia Davis