Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Ardeana Lennon-Isreal

Clayton,NC

Summary

Motivated assistant manager with 15 years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Bath & Body Works
Raleigh, North Carolina
09.2022 - Current
  • Assisted in training new team members on company policies and procedures.
  • Developed staff schedules to optimize coverage during peak hours and events.
  • Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
  • Monitored store performance metrics to identify areas for improvement and action.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Established processes for monitoring customer satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Assistant Manager

Ross Dress for Less
Knightdale, NC
06.2010 - Current
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Overseer of daily operations, maintenance and administration of various properties.
  • Manage and motivate 50 employees.
  • Recruited and hired qualified candidates to fill open positions.

Server

Perkins Family Restaurant
Raleigh, NC
07.2005 - 06.2010
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.

Education

High School Diploma -

East Bladen High School
Elizabethtown, NC
05.2002

Skills

  • Hiring and Training
  • Sales Monitoring
  • Budget Management
  • Training and Development
  • Managing Operations and Efficiency
  • Onboarding and Orientation
  • Scheduling and Coordinating
  • Verbal and Written Communication
  • Staff Training
  • Time Management
  • Problem solving
  • Effective communication
  • Customer service
  • Employee scheduling

Education and Training

other

Timeline

Assistant Manager

Bath & Body Works
09.2022 - Current

Assistant Manager

Ross Dress for Less
06.2010 - Current

Server

Perkins Family Restaurant
07.2005 - 06.2010

High School Diploma -

East Bladen High School

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