Ardeceley Hernandez
Summary
Motivated individual seeking to take on a new long-term position in a secure setting. Trained and highly experienced in working in a fast paced environment from previous jobs in customer service. Eager to find a new home to begin my new journey.
Overview
9
9
years of professional experience
Work History
Assistant Manager
The Float Spa
10.2022 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and implemented marketing and promotional strategies to increase awareness of the spa and attract new customer.
- Accomplished multiple tasks within established timeframes.
Dental Front Office Coordinator
Contemporary Endodontics Of Oklahoma
02.2020 - 02.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Gathered and reviewed patient records and health history to share with the doctor for a quick and accurate patient assessment, diagnoses and treatment.
- Monitored outstanding invoices and performed collections duties.
Front Door Screener
River Oaks Skilled Nursing & Therapy
08.2021 - 01.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- This was during Covid- 19. I only worked there a few months to help during the pandemic.
Assistant Vitamin Manager
Sprouts Farmers Market Inc.
02.2016 - 03.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Trained and mentor new employees to maximize team performance and achieve daily objectives.
Head Cashier
American Eagle
10.2014 - 04.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Loan Specialist Intern
One Main Financial
11.2017 - 03.2018
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Education
Certification - Dental Assisting
MIO
05.2020
High School Diploma -
Mustang High School
Mustang, OK2016
Skills
- Leadership
- Productivity & Organizational Skills
- Effective Communication
- Adaptability & Flexibility
- Collaborative Mindset
- Office Management
Timeline
Assistant Manager
The Float Spa
10.2022 - Current
Front Door Screener
River Oaks Skilled Nursing & Therapy
08.2021 - 01.2022
Dental Front Office Coordinator
Contemporary Endodontics Of Oklahoma
02.2020 - 02.2022
Loan Specialist Intern
One Main Financial
11.2017 - 03.2018
Assistant Vitamin Manager
Sprouts Farmers Market Inc.
02.2016 - 03.2021
Head Cashier
American Eagle
10.2014 - 04.2019
Certification - Dental Assisting
MIO
High School Diploma -
Mustang High School