Ardelia Thompson
Rosharon,USA
Summary
I seek to pursue a long-term and rewarding career with a reputable organization that upholds integrity, prioritizes safety and quality, and allows me to leverage my extensive business experience and training. I aim to utilize my demonstrated strong leadership abilities, effective multitasking skills, and adept problem-solving capabilities to contribute to the growth and advancement of the company.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
Univar Solutions
Houston, Texas
07.2022 - Current
- Receive Materials & Containers into Inventory
- Assign Storage Locations for put away
- Direct Material picks in preparation for shipment to Customers
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Oversaw day-to-day operations of large teams across several sites.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager
Lonestar Transport Logistics Inc
09.2010 - 07.2022
- Planning daily routing of loads based on cargo volume, driver miles, hours of service and type of equipment needed
- Ensured no disruption in operations and maintaining 100% accountability
- Maintain polite and professional communication via phone, email, and mail
- Supervise the work of logistics specialists, planning, and schedulers
- Audit log books, applications, accident reports, BOL's, make sure all in compliance with Federal Motor Carrier Safety Administration
- Direct inbound and outbound logistics operation, such as transportation or warehouse activities, safety performance, or logistics quality management
- Dispatch multiple vehicles from state to state and negotiate rates and services
- Responsible for tracking and tracing of shipments
- Knowledge of asset utilization, HOS regulations and DOT rules and regulations
- Build internal and external customer relationships
- Manage, supervise and monitor fleet operations
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Administrative Assistant Manager
Third Coast Trucking Inc
06.2001 - 08.2010
- Counsel and advised personnel on career development and progression
- Conducted new employee orientation to communicate company policies and procedures
- Created filing system to organize employee wage and personnel information
- Strong skills in time management, prioritizing tasks, and meeting deadlines
- Managed benefits and enrollment in health, dental and life insurance; addressed any questions and provided information
- Supervised and analyzed the operations of all payroll transaction
- Maintained leave request, leave control log, prepared direct mailing and correspondence
- Supervised personnel administrators, delegated assignments and monitored daily task to ensure accuracy and on-time completion
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Used SAP to track expense claims and prepare expense reports for management.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.d
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Patient Account Representative
Third Coast Trucking Inc
08.2007 - 05.2009
- Analyze billing documents and remittance denials
- Responsible for account maintenance
- Resolving patient and payer issues
- Knowledge of patient registration and billing system
- Ensures payments meet contract and reimbursement guidelines
- Audits all claims for government billing compliance
- Performs necessary follow ups on accounts
- Appeal claims when applicable
- Identify, resolve, and escalate project issues
- Able to handle multiple activities simultaneously, able to prioritize effectively, and meet deadlines
- Knowledgeable with mathematics, word processing, Epic software, medical terminology
- Independent, energetic, creative, and self-motivated team player
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ08-2022
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ06.2010
Skills
- Logistics
- Epic
- ISO 9001
- Negotiation
- SAP
- Human resources
- Employee orientation
- Driving
- Maintenance
- Cash handling
Certification
CDL
Assessments
- Management & leadership skills: Planning & execution, 05/01/22, Proficient
- Customer focus & orientation, 04/01/22, Proficient
- Protecting patient privacy, 04/01/22, Proficient
- Medical billing, 04/01/22, Proficient
Awards
- Dean’s List, 01/01/24, Outstanding GPA 3.7
- Dean’s List, 07/01/24, Outstanding GPA 3.97
Personal Information
Authorized To Work: US
Timeline
Operations Manager
Univar Solutions
07.2022 - Current
Operations Manager
Lonestar Transport Logistics Inc
09.2010 - 07.2022
Patient Account Representative
Third Coast Trucking Inc
08.2007 - 05.2009
Administrative Assistant Manager
Third Coast Trucking Inc
06.2001 - 08.2010
MBA - Business Administration And Management
University of Phoenix
Bachelor of Arts - Business Management
University of Phoenix
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