Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARDELL LEE

Cincinnati

Summary

Senior Support Specialist with clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Senior Support Specialist

Cincinnati Public Schools
12.2018 - Current

-Prepare, type, word process and proofread a variety of documents, including general correspondence, agendas and reports.
- Enter a variety of data and information in various computer data files and program.
- Answer the telephone and provide assistance to other CPS staff and the general public.
- Provide information on department/school policies and procedures as required.
- Assist in the monitoring of calls, visitors and correspondence
- Route inquires and complaints to appropriate personnel.
- File documents, reports and correspondence for department.
- Maintain filing systems, both manual and computerized; assist in maintaining records for department.
- Operate a variety of equipment, including a telephone, PC, copy machine and fax machine.
- Input, retrieve, update data and text in computerized files.
- Order, maintain and inventory supplies, materials and equipment for department.
- May provide instructions and assistance to lower level, new and newly transferred employees.
- May assume duties of absent employee within department.
- May verify funds available for a variety of financial activities within department.
- May compile, calculate, maintain and review department/school payroll; verify time sheets.
- Perform related duties as required.

Environmental Services Housekeeper

TriHealth Bethesda North Hospital
10.2018 - 09.2019
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Documented and reported necessary facility and building repairs observed.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.

Shipping Clerk

FECHHEIMER
12.2016 - 10.2018
  • Tracked time spent on assignments each day for productivity reporting.
  • Picked up incoming stock and delivered materials to designated locations.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Sales Associate

TOYS"R"US
09.2012 - 03.2018
  • Prioritized and accomplished wide range of tasks each shift.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Provided repeat customers with exceptional care and attention.
  • Worked collaboratively in team environment.
  • Maintained adherence to all company protocols.
  • Greeted customers and ascertained customers' needs.
  • Directed individuals to merchandise locations.

Education

Associate of Science - Bioscience

Cincinnati State Technical And Community College
Cincinnati, OH

Skills

  • Ability to perform clerical tasks (answering phones, copying, office supply management)
  • Proficient in MS Office Tools (Word, Excel, Powerpoint)
  • Adapt to diverse groups / Team Player
  • Exceptional customer service
  • Multi-tasking
  • Professional demeanor and reliable

Timeline

Senior Support Specialist

Cincinnati Public Schools
12.2018 - Current

Environmental Services Housekeeper

TriHealth Bethesda North Hospital
10.2018 - 09.2019

Shipping Clerk

FECHHEIMER
12.2016 - 10.2018

Sales Associate

TOYS"R"US
09.2012 - 03.2018

Associate of Science - Bioscience

Cincinnati State Technical And Community College
ARDELL LEE