Summary
Overview
Work History
Skills
Timeline
Generic

Valarie Kearney

Jacksonville,Florida

Summary

Complaint Handler & Resolver Skip Tracing Developed and applied collection strategies Front-End Supervised Met or exceeded goals Trained and Developed People Builder Assertiveness Personable, Conscientious, Dedicated Employee with 7+ years of experience in negotiating, team building, customer service, fact finding and problem solving and conflict resolution; Provided top customer service utilizing interpersonal skills, effective conflict resolution, superb communication responding to all types of customers inquires. Highly effective and Established leader with enthusiastic commitment to company goal attainment, ensuring the execution of policies, work ethics, brand compliance and promoting customer allegiance. Great interpersonal and collaboration skills, excellent complaint management and resolution to gain customer compliance, understanding and satisfaction. Great Teamwork experience collaborating with others to attain company goals and objectives Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

15
15
years of professional experience

Work History

Tutor

Duval County Public Schools, Sadie Tillis Elementary School
Jacksonville, Florida
08.2022 - Current
  • Enthusiastic tutor teaching reading and reading elements to elementary school students who have been placed in remedial status from state wide testing failures
  • Employs patience, communications and collaboration working with parents, teachers and administrators to teach students to read better and reach standardized reading levels required by the state of Florida.

Pharmacy

Humana Insurance
Jacksonville, Florida
08.2021 - 02.2022
  • Attentive to customer needs in pharmacy operations utilizing attention to detail in filling prescriptions, investigation and analyzing billing inquires and complaints
  • Managed phone inquiries from distributors, patients or their representatives by answering product and service questions, offering information on related products and services, following up on prescription orders, tracking the status of orders for customers and managing complaints
  • Provided top customer service utilizing interpersonal skills in conflict resolution, communication and responding to all types of customers inquires
  • Maintained customer account information data base including canceling and updating customer accounts
  • Placed and canceled and average of 200+ orders from customers, distributors and agents a week.

Owner and Manager of a Daycare

Kearney’s Day Care
Jacksonville, Florida
12.2013 - 10.2021
  • Maintain a safe play environment
  • Observe and monitored children's play activities
  • Build customer loyalty communicating with children’s parents/guardians about daily activities, behaviors, and related issues
  • Utilizing exceptional interpersonal skills to support children’s emotional and social development; to encourage understanding of others and develop positive self-concepts
  • Employing great attention to detail to identify signs of emotional or developmental problems in children bringing them to parents/guardians’ attention, utilize active listening with parents/guardians to assist with recommendations and or solutions
  • Assist in preparing food and served meals and refreshments to children
  • Provide a caring and encouraging environment for children of all ages, abilities, & disabilities.

Loan Processor Assistant

Accounting Principles PHH Mortgage
Jacksonville, Florida
09.2011 - 08.2013
  • Exceptional decision making and attention to detail in evaluating financial documents, seeking to increase efficiency and accuracy
  • Financial documents include but not limited to refinancing, construction, home purchase loans
  • Condos, Co-Ops, planned unit development and single-family homes
  • Processed loans from application to closing for HARP, VA, USDA, and Conventional home loan programs
  • Provided excellent problem solving and strategic thinking using multitasking and effective prioritizing to meet customer service needs especially during increased workflows
  • Knowledge and reference to RESPA
  • TILA, GLBA, FCRA, HMDA and conventional compliance rules set forth by the government, lenders and company policy
  • Completed daily work tasks with minimal supervision participated in effective team work with loan teams to provide support by contacting customers and loan stakeholders to ensure timely communication at key points in the loan process
  • Conducted reviews and follow up of 3rd party documents to include but not limited to, verifications of employment, deposit, credit, rent and mortgages, appraisal reports, credit supplements, title work, and subordination agreements, 4506‘s, etc
  • To ensure compliance and accuracy
  • Provide extraordinary quality products were delivered to the customer in a timely manner
  • Effective in meeting deadlines such as rate locks and contract closing dates consistently
  • Prepare the loan for closing by completing the following: aggregate escrow, closing cost worksheet, and verifying the final payoff figure to ensure closing package is accurate

Owner

K's Cleaning Service
Jacksonville, FL
02.2009 - 09.2011
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Sanitized frequented areas and equipment using approved supplies.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.

Skills

  • Innovative Teaching Methods
  • Flexible Working Hours
  • Personalized Learning Plans
  • Activity-Based Learning
  • Reading Comprehension

Timeline

Tutor

Duval County Public Schools, Sadie Tillis Elementary School
08.2022 - Current

Pharmacy

Humana Insurance
08.2021 - 02.2022

Owner and Manager of a Daycare

Kearney’s Day Care
12.2013 - 10.2021

Loan Processor Assistant

Accounting Principles PHH Mortgage
09.2011 - 08.2013

Owner

K's Cleaning Service
02.2009 - 09.2011
Valarie Kearney