ArDella Wade
Pleasant Grove,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Blue Cross Blue Shield Of Alabama
02.2021 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Customer Service Representative
Charter Communications, Spectrum
03.2017 - 01.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Claims Customer Service Representative
Allstate Corp
04.2012 - 03.2017
- Gained valuable insights into customer needs through active listening skills, enabling tailored recommendations for additional coverage options that align with their specific requirements.
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Increased customer retention rates by diplomatically handling escalated issues and delivering timely solutions.
- Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
Education
GED -
Jess Lanier
Bessemer, United StatesSkills
- Good communication skills
- Complaint resolution
- De-Escalation Techniques
- Telephone Etiquette
- Problem Resolution
- Complaint Handling
- Call center experience
- Excellent written and oral communication
- Regulatory Compliance
- Product Knowledge
- Customer Service
Timeline
Customer Service Specialist
Blue Cross Blue Shield Of Alabama
02.2021 - Current
Customer Service Representative
Charter Communications, Spectrum
03.2017 - 01.2021
Claims Customer Service Representative
Allstate Corp
04.2012 - 03.2017
GED -
Jess Lanier