Arden Lee
Chicago,IL
Summary
Dedicated café manager with years of experience in customer service and team leadership. Skilled in problem-solving, event coordination and interpersonal communication. Seeking to leverage managerial experience into a community-focused career that fosters team collaboration.
Overview
5
5
years of professional experience
Work History
Cafe Manager
Verzenay
Chicago, IL
09.2024 - Current
- Lead front-of-house team, ensuring exceptional customer service and a welcoming atmosphere for guests
- Manage daily operations, including inventory ordering, customer service, and opening/closing store
- Train new hires, helping to foster a culture of quality and teamwork
- Coordinate with the kitchen team to ensure seamless delivery of bakery orders
- Schedule and executed private events, tea services, custom catering orders, and Green City Farmers Market
Crew Member
Trader Joe's
Chicago, IL
06.2023 - 09.2024
- Worked collaboratively with my crew members to maintain store organization, product displays, and cleanliness
- Provided exceptional customer service, assisting with product selection and ensuring a positive shopping experience
- Processed transactions quickly and accurately, handling cash and card payments efficiently
- Helped to re-establish product demos post covid, prioritizing food safety while delivering engaging product tastings
Barista
Starbucks
Chicago, IL
06.2022 - 10.2023
- Provided outstanding customer service, ensuring a positive experience for all guests, fostering a third space atmosphere
- Skillfully prepared handcrafted beverages in a fast paced, high volume, environment
- Trained new baristas, sharing skills and promoting a culture of teamwork
- Maintained a clean, organized workspace adhering to health and safety standards
Stage Manager
Stetson University School of Music
Deland, FL
09.2020 - 11.2022
- Ensured the safety and well-being of performers, maintaining a smooth-running production
- Led a team of 20, managing schedules and coordinating logistics for staffing performances
- Created and maintained the master schedule for the entire school performance calendar, keeping productions on track
- Proficient in event and production software such as TixTaylor, Excel and Teams
Education
Bachelor of Science - Psychology
Stetson University
Deland, FLSkills
- Proficient in Microsoft Office and Google Suite
- Customer engagement
- Employee scheduling
- Staff management
- Food safety compliance
- Event preparation, coordination and execution
- Staff training and team management
- Experience with Shopify, Ticket Tailor, Square and other systems
- Customer service
- Merchandising and inventory management
Timeline
Cafe Manager
Verzenay
09.2024 - Current
Crew Member
Trader Joe's
06.2023 - 09.2024
Barista
Starbucks
06.2022 - 10.2023
Stage Manager
Stetson University School of Music
09.2020 - 11.2022
Bachelor of Science - Psychology
Stetson University
References
- Nicole Hall, Chicago IL, Manager, Verzenay, (708) 990-2464, Nikki4133@gmail.com
- Jack Rademaker, Chicago IL, Green City Market Employee, Verzenay, (708) 724-7955, jackwrademaker@gmail.com
- Sammi Kaplan, Chicago IL, Manager, Starbucks, (847) 636-2337, smkaplan89@gmail.com