Arden Martin
Bossier City,LA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Basic understanding of medical Billing and Coding.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
David Hilton, MD
Shreveport, LA
03.2022 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Office Assistant
Gilmar, LLC
Shreveport, LA
12.2018 - 01.2021
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted in the development and implementation of food safety policies and procedures.
- Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
Daycare Teacher
Fellowship Learning Center
Bossier Citu\y, LA
08.2014 - 11.2016
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
Nursery Worker
Ford Park Baptist Church
Shreveport, LA
04.2011 - 07.2015
- Assisted children with daily activities such as dressing, eating, and toileting.
- Developed age-appropriate educational activities for children.
- Supervised play areas to ensure safety of all the children in the nursery.
- Helped children develop social skills by encouraging positive interactions with peers.
Education
High School Diploma -
Penn Foster College
04-2014
Skills
- Mail Management
- Billing support
- Insurance Verification
- Medical Charting
- HIPAA Guidelines
- Appointment Scheduling
- Front Desk Operations
- Customer Service
References
References available upon request.
Timeline
Medical Receptionist
David Hilton, MD
03.2022 - Current
Office Assistant
Gilmar, LLC
12.2018 - 01.2021
Daycare Teacher
Fellowship Learning Center
08.2014 - 11.2016
Nursery Worker
Ford Park Baptist Church
04.2011 - 07.2015
High School Diploma -
Penn Foster College