Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arden Robert

Daytona Beach

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at O'Keefe's Irish Pub. Recognized for enhancing guest engagement and maintaining high standards of safe food handling. Successfully fostered repeat business through personalized service and effective communication, contributing to a positive dining experience.

Overview

5
5
years of professional experience

Work History

Server

O'Keefe's Irish Pub
07.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Crafty Bastards
04.2024 - 06.2024
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Mother's Pub & Grill
01.2024 - 04.2024
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Corner Skillet
08.2023 - 01.2024
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Cashier/Customer Service Representative

Nature's Food Patch
10.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Elderly Caregiver

Self-employed
08.2022 - 10.2022
  • Offered companionship and kindness to elderly patient.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted grandmother with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean living environment, promoting health and wellbeing.
  • Observed health status to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help grandmother move around personal spaces.
  • Responded promptly to emergency situations, providing first aid treatment when necessary.
  • Maintained detailed records of grandmother's progress, updating family on any changes or concerns regularly.
  • Prepared nutritious meals tailored to individual dietary requirements while considering their preferences.
  • Managed medication administration ensuring proper dosages and adherence to prescribed schedules.
  • Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline.

Hostess

Northwest Seafood
01.2021 - 08.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Cashier/Front of House Employee

Fresh Market Inc.
11.2019 - 01.2021
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Education

Associate of Arts - Economics

New College of Florida
Sarasota, FL

High School Diploma -

Gainesville High School
Gainesville
06-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • High volume dining
  • Compassionate caregiver

Timeline

Server

O'Keefe's Irish Pub
07.2024 - 02.2025

Server

Crafty Bastards
04.2024 - 06.2024

Server

Mother's Pub & Grill
01.2024 - 04.2024

Server

Corner Skillet
08.2023 - 01.2024

Cashier/Customer Service Representative

Nature's Food Patch
10.2022 - 08.2023

Elderly Caregiver

Self-employed
08.2022 - 10.2022

Hostess

Northwest Seafood
01.2021 - 08.2022

Cashier/Front of House Employee

Fresh Market Inc.
11.2019 - 01.2021

Associate of Arts - Economics

New College of Florida

High School Diploma -

Gainesville High School