Arden Scales
Albany,NY
Summary
Communications professional with experience in membership development, community outreach, event coordination, and relationship management. Skilled in communication, organization, public speaking, and community-building, with a proven ability to build partnerships, engage diverse audiences, and remain effective under pressure. Dependable, creative, and collaborative, with a strong commitment to excellent service and meaningful community engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Membership Development Officer
First New York FCU
Albany, NY
06.2025 - Current
- Coordinate event logistics, including preparing and packing materials, canvassing, managing signage, and leading on-site execution for large-scale Member Appreciation Days
- Represent the organization at high-profile community events and networking functions to drive brand awareness and engagement
- Execute outreach strategies to increase account openings, product adoption, and overall membership growth
- Broaden membership base through strategic partnerships with schools, local businesses, and community organizations.
Senior Community Manager
Urban Co-Works
Schenectady, NY
04.2024 - 05.2025
- Oversaw daily operations of co-working space maintaining 100% occupancy , including supervision of two part-time employees.
- Served as the primary point of contact for members, ensuring satisfaction and retention.
- Lead onboarding processes, fostering a welcoming environment for new members.
- Managed communication efforts, including social media content creation, to enhance visibility and engagement.
- Collaborated with the CEO to align growth strategies with organizational goals.
- Oversaw monthly billing and invoicing, ensuring on-time payments.
Event Coordinator
Black Bird Film Festival
Cortland, NY
01.2023 - 05.2023
- Designed and executed community outreach strategies to increase event attendance.
- Created promotional content for website and social media, driving awareness and participation.
- Established relationships with filmmakers and stakeholders to support event growth.
- Managed pre-event logistics and on-site coordination for seamless execution.
Chapter President
Alpha Sigma Alpha Sorority
Cortland, NY
11.2021 - 11.2022
- Led a 100+ member organization, overseeing recruitment and membership growth efforts.
- Supervised 13 council officers, fostering collaboration and accountability. Facilitated weekly chapter meetings to promote effective communication and progress tracking.
- Collaborated with Alpha Sigma Alpha national headquarters to implement new policies and procedures.
- Reported, tracked, and maintained active sorority status with campus leadership.
- Advocated for inclusivity and diversity in all recruitment and engagement activities.
Camp Coordinator
Saratoga Regional YMCA
Saratoga Springs, NY
05.2022 - 08.2022
- Promoted to Camp Coordinator after successfully serving as Camp Lead (2021) and Counselor (2019).
- Supervised a team of 3 Camp Leads and 24 Camp Counselors, ensuring quality programming.
- Developed staff schedules for day-to-day camp operations.
- Managed accident reports, parent communication sheets, and emergency reports to remain compliant with NY state regulations.
- Created a welcoming, inclusive environment for campers and staff.
Education
Bachelor of Arts - Communication Studies, Women’s, and Gender Studies
State University of New York At Cortland
Cortland, NY05.2023
Skills
- Strong Interpersonal & Communication Skills
- Community Outreach & Engagement
- Event Planning & Facilitation
- Time Management
- Social Media & Marketing Strategies
- Public Speaking & Relationship Building
- Google Workspace WordPress Canva Excel
Certification
Community Manager Certification- Everything Co-Working , Completed August 2024
Affiliations
- Chamber Ambassador- Capital Region Chamber
- Young Professionals Network Steering Committee - Capital Region Chamber
Timeline
Membership Development Officer
First New York FCU
06.2025 - Current
Senior Community Manager
Urban Co-Works
04.2024 - 05.2025
Event Coordinator
Black Bird Film Festival
01.2023 - 05.2023
Camp Coordinator
Saratoga Regional YMCA
05.2022 - 08.2022
Chapter President
Alpha Sigma Alpha Sorority
11.2021 - 11.2022
Bachelor of Arts - Communication Studies, Women’s, and Gender Studies
State University of New York At Cortland