Ardenne Ndinga
Frederick,MD
Summary
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ICQA Supervisor
Amazon Fulfillment Center
Hagerstown, MD
08.2020 - Current
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Utilized with great experience software such as Appolo, Quicksight, Andons, Quip, ATLAS and AWS Audit software regularly to complete job tasks, developing advanced proficiency.
- Assisted operations manager with planning of routine operations and special projects.
- Conducted periodical cycle counts to prevent potential inventory issues.
- Developed inventory improvement plans, inventory control procedures and best company practices.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
- Adhered to safety and clean area procedures to comply with Amazon's regulatory mandates and OSHA requirements.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Trained and experienced in IRDR, IOL, Cycle Counts and Pick Shorts.
- Conducted appropriate procedures on dealing with compost.
- Experienced in dealing with Large Adjustment due to large amounts of deleted items through problem solving.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Developed and audited practices, programs and reporting system metrics for optimal efficiency.
- Assessed products or services to evaluate conformance with quality standards.
- Saved company 10% extra of 140K goal by finding Inventory in Odd Locations items and fixing rejected items to send out to customers.
Part Time Concierge/ Scheduler/Account Payable
Kensington Park Senior Living
Kensington, MD
05.2019 - 02.2021
- Executed billing tasks and recorded information in company databases.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Worked with director of all three buildings (Memory Care, Assisted Living and Independent Living) to resolve residents, family members and concierge team concerns or problems, improved operations and provide exceptional customer service
- Developed team communications and information for concierges meetings
- Supervised nine concierges in providing excellent customer service to callers requiring assistance for moving in and residents issues
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Managed approximately 50 incoming calls, emails and faxes per day from customers
- Monitored reservations to track incoming parties and special events
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages
- Gathered employee data to develop monthly work schedules, enabling proper staffing for concierge department for each shift.
- Processed and approved all scheduling changes to executive calendars by using Makeshift.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Assistant Manager
Paisano's Restaurant
Silver Spring, MD
04.2018 - 12.2019
- Interacted with customers to determine needs and offer product or service solutions
- Recruited, interviewed and hired individuals who would bring passion and dedication to positions at hand
- Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions
- Worked as cashier in times of short staff
- Managed approximately 65 incoming calls per day from customers
- Completed inventory audits to identify losses and project future demands
- Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 98%
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages
Bank Teller
MUCODEC Bank
Brazzaville, Republic Of Congo
01.2012 - 03.2016
- Greeted persons entering bank and determined nature and purpose of visit
- Resolved customer issues quickly and ensured management was immediately notified when problems escalated
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Counted as much as $50000 in daily funds with manual and machine-assisted methods
- Maintained optimal financial controls by securing funds and making accurate transactions
- Verified amounts and integrity of every check or funds transfer
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Recommended bank products and services to current and prospective customers
- Served approximately 65 customers each shift, remaining composed and professional even in high-stress situations
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations
- Identified and reported suspicious behavior to security personnel as appropriate
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages
Education
Bachelor of Science - Health Information Technology
Strayer University
Washington, DC07.2023
Associate of Science - Accounting and Management
Institute of Higher Studies of Management
BRAZZAVILLE, REPUBLIC OF CONGO2014
High School Diploma - General Studies
Dom Helder Camara
BRAZZAVILLE, REPUBLIC OF CONGO2012
Skills
- Problem-solving abilities
- Bilingual in French
- Excellent communication skills
- Good motor skills and ability to do fine and repetitive tasks
- Excellent attention to details and good organizational skills
- Teamwork / Collaboration
- Product Knowledge
- Active listening
- High-energy attitude
- Team leadership
- Microsoft Office, including Word, Excel and Outlook
- Strategic planning, Training & Development
- Database Management
- GMP experience
Certifications
CPR &First Aid
Certification
- Certified in operating order picker
- Certified in operating Center Rider
- Certified in operating Forklift
- Certified in operating Reach Truck
- First Aid Training Certified
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
ICQA Supervisor
Amazon Fulfillment Center
08.2020 - Current
Part Time Concierge/ Scheduler/Account Payable
Kensington Park Senior Living
05.2019 - 02.2021
Assistant Manager
Paisano's Restaurant
04.2018 - 12.2019
Bank Teller
MUCODEC Bank
01.2012 - 03.2016
Bachelor of Science - Health Information Technology
Strayer University
Associate of Science - Accounting and Management
Institute of Higher Studies of Management
High School Diploma - General Studies
Dom Helder Camara
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