Ardi Nova
Operations Specialist
Tirana
Summary
Detail-oriented and tech-savvy Operations Specialist with experience managing hotel listings, reservations, and travel services across multiple B2B platforms. Skilled in data management, client communication, and coordinating complex itineraries. Highly adaptable, independent, and committed to delivering accurate and efficient results in dynamic environments.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Operations Specialist
Albania Explorer LLC & DMC
01.2023 - Current
- Enter and manage hotel listings, availability, and pricing across B2B travel platforms (e.g., TravelGateX, Booking.com, Hexion Travel).
- Process and update reservations for hotels, transfers, and other travel services, ensuring accuracy and timely confirmation.
- Organize tours from end to end, including itinerary planning, bookings, and coordination with local suppliers.
- Assist clients and partners via phone and email, resolving inquiries and issues to maintain strong business relationships.
- Maintain organized and error-free travel data using Google Sheets and Google Docs.
- Manage data entry, system updates, and client communications independently with minimal supervision.
- Create and manage newsletter campaigns using automated email platforms (e.g., SendGrid).
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Education
INFORMATION TECHNOLOGY
Mediterranean University of Albania
07.2025
Skills
Skill
Operations tracking
Scheduling management
Analysis and research
Problem-solving
Teamwork and collaboration
Multitasking
Analytical skills
Timeline
Operations Specialist
Albania Explorer LLC & DMC
01.2023 - Current
INFORMATION TECHNOLOGY
Mediterranean University of Albania