Ardiana Camaj
New York
Summary
Dynamic Travel Consultant with extensive experience at Chai Travel, recognized for exceptional customer service and advanced itinerary planning. Proven ability to negotiate competitive rates and build lasting client relationships, enhancing satisfaction and loyalty. Skilled in travel research and documentation preparation, consistently delivering tailored travel solutions that exceed client expectations.
A seasoned travel professional with comprehensive expertise in planning and executing travel arrangements for diverse clients. Known for exceptional organizational skills and ability to manage complex itineraries seamlessly. Dependable team player who consistently adapts to evolving needs and maintains results-driven approach.
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Travel Consultant
Chai Travel
09.2024 - Current
- Trained junior consultants on industry best practices and effective client engagement techniques.
- Led initiatives to streamline communication between departments, resulting in improved service delivery timelines.
- Handled sensitive information with professionalism and discretion.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Helped customers with passport and visa applications.
- Generated travel-related reports for clients to facilitate decision-making.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for complex multi-destination travel arrangements, ensuring seamless transitions.
- Researched and negotiated with vendors to secure competitive rates and exclusive deals for clients.
- Provided expert advice on travel destinations, including cultural insights and local attractions.
- Built strong relationships with clients through personalized service and attentive follow-up communication.
- Implemented process improvements that enhanced overall efficiency in booking procedures and client interactions.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Travel Consultant
Tzell
03.2014 - 09.2024
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for complex multi-destination travel arrangements, ensuring seamless transitions.
- Researched and negotiated with vendors to secure competitive rates and exclusive deals for clients.
- Provided expert advice on travel destinations, including cultural insights and local attractions.
- Built strong relationships with clients through personalized service and attentive follow-up communication.
- Implemented process improvements that enhanced overall efficiency in booking procedures and client interactions.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Travel Agent Assistant
Linder Travel
12.2003 - 03.2014
- Coordinated travel itineraries and bookings for diverse client needs
- Assisted in managing travel documentation and compliance requirements
- Researched destinations to provide tailored recommendations for clients
- Utilized booking software to streamline reservations and enhance customer service
- Collaborated with vendors to negotiate rates and secure competitive packages
- Mentored junior staff on best practices in customer relations and itinerary planning
- Analyzed client feedback to improve service delivery and enhance experience
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
- Developed strong relationships with vendors to secure competitive rates and exclusive deals for clients.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
Restaurant Manager
Willow
10.1997 - 12.2003
- Assisted in managing daily restaurant operations and staff scheduling
- Supported inventory management by tracking stock levels and placing orders
- Learned customer service techniques to enhance guest satisfaction and dining experience
- Participated in training new employees on restaurant policies and procedures
- Helped implement safety protocols to adhere to health regulations
- Observed financial transactions and assisted in cash handling procedures
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
No Degree - Accounting
NYU College
New York, NYSkills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Exceptional customer service
- Advanced itinerary planning
- Global travel experience
- Administrative tasks
- Documentation preparation
- High volume environments
- Retail sales
- Mentoring and training
- Executive travel
- Interpersonal communications
- Relationship management
- Multilingual proficiency
- GDS expertise
- International reservations
- Flight arrangement
- Accommodations booking
- Leisure travel
- Client relationship building
- Itinerary planning
- Client relations
- Language proficiency
- Critical thinking
- Active listening
- Corporate travel
- Data entry
- Employee training
Languages
English
Full Professional
Albanian
Full Professional
Serbian
Full Professional
Interests
- Playing Sports
- I participate in a variety of outdoor recreational activities
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
- Baking
- Learning new cooking techniques and expanding my culinary skills
- Crafting homemade beer using specialized equipment and brewing techniques
- I enjoy cooking for friends and family gatherings
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
Timeline
Travel Consultant
Chai Travel
09.2024 - Current
Travel Consultant
Tzell
03.2014 - 09.2024
Travel Agent Assistant
Linder Travel
12.2003 - 03.2014
Restaurant Manager
Willow
10.1997 - 12.2003
No Degree - Accounting
NYU College