Ardiana Muratovic
Staten Island,NY
Summary
Detail-oriented cleaning professional with outstanding interpersonal communications skills. Possesses a clean driving record and automobile insurance. A Cleaning lady who pays close attention to details and enjoys keeping buildings and homes clean and tidy at all times. Successful in completing all tasks in a timely manner. Detail-oriented cleaning professional with outstanding interpersonal communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Detailed Appointment Setter who thrives in competitive, high-pressure environments. Dedicated to building client rapport and generating value-added solutions. Seeking a position with an organization that values Attentive Receptionist skilled at organizing documents, providing administrative support to staff members, skilled at arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
12
12
years of professional experience
Work History
Building Service Worker / Housekeeping
Richmond University Medical Center
11.2021 - Current
- Utilized cleaning equipment to uphold cleanliness and safety standards across the facility.
- Developed efficient workflows that improved overall cleaning productivity and reduced downtime.
- Implemented best practices for waste disposal, promoting environmental sustainability within the facility.
- Completed assigned work orders in a timely manner to ensure minimal disruption to building occupants'' daily activities.
- Performed general housekeeping duties such as cleaning, emptying trash, power scrubbing and vacuuming for Number-floor building.
- Maintained a healthy environment by cleaning restrooms, refilling soap dispensers, and sanitizing high-touch surfaces regularly.
- Demonstrated a strong work ethic by consistently arriving punctually, completing tasks efficiently, and remaining flexible in adapting to changing priorities.
- Collaborated with fellow Building Service Workers to accomplish larger projects efficiently while adhering to strict deadlines.
- Actively participated in ongoing training sessions for personal growth in relevant professional skills pertinent to the role of Building Service Worker.
- Contributed to a positive first impression for visitors by maintaining clean entryways, lobbies, and common areas throughout the building.
- Enhanced building cleanliness by efficiently performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
Warehouse Associate
Amazon.com
07.2021 - Current
- Handling/Stowing packages
- Maintaining Safe Working environment
Office Manager
Mark Turner Insurance
10.2020 - 06.2021
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
- Received and routed incoming calls and correspondence to promote timely communication.
- Offering patients information and assistance navigating insurance coverage.
- Took over a large number of inbound calls per day, attentively listening to customers' questions and concerns.
- Consulted with customers regarding needs and addressed concerns.
- Accurately documented calls and caller information in files and made updates to data as needed.
- Managed high-volume of inbound and outbound customer calls.
- Completed a high volume of outgoing calls per day according to the assigned call list.
Caregiver
Frances DeFrancisco
10.2017 - 05.2021
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding and changed linens to prevent spread of infection.
- Created a safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Administered medications following care plan and directions.
- Maintained a clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Monitored health and well-being of each client, including any significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Prepared food and helped patients eat to support healthy nutrition.
Cleaning Specialist
Guardian Services Industries
07.2013 - 11.2018
- Dusting Offices/Cubicles
- Cleaning Kitchens
- Vacuuming Floors
- Emptying Garbage
- Cleaning windows/Glass Doors
- Cleaning Conference rooms
- Cleaning Bathrooms
Education
High School Diploma - undefined
Bratsvo Jedinstvo
Ulcinj05.2001
Skills
- Cleaning Services
- Organization skills
- Maintain tidy workspace
- Microsoft Office
- Scheduling and calendar management
Timeline
Building Service Worker / Housekeeping
Richmond University Medical Center
11.2021 - Current
Warehouse Associate
Amazon.com
07.2021 - Current
Office Manager
Mark Turner Insurance
10.2020 - 06.2021
Caregiver
Frances DeFrancisco
10.2017 - 05.2021
Cleaning Specialist
Guardian Services Industries
07.2013 - 11.2018
High School Diploma - undefined
Bratsvo Jedinstvo
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