Ardinia Townes
Lutherville,MD
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
34
34
years of professional experience
Work History
Administrative Assistant
American Dental Systems LLC
01.2020 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for two employees to comply with predetermined company guidelines.
- Maintained organized financial records, ensuring easy access and retrieval for audits and reviews.
- Worked closely with procurement staff to obtain necessary approvals and documentation for vendor payments, ensuring timely remittance.
Office Manager
Fletcher & Fletcher Family Dentistry
01.2008 - 12.2019
- Ensure the delivery of quality dental care to patients;
- Manage patient scheduling and direct patient traffic flow;
- Utilize Dentrix database, Continuing Care report to document claim processing and patient billing as a management tool; (CCAR insure timely and accuracy in claims);
- Utilize Dentrix database, Insurance Aging report, to monitor accounts receivable and collect funds due for patient billing; (CCAR);
- Develop quality assurance improvement plans for patients and dental practice;
- Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards;
- Maintain focus on a productive schedule that supports dentist(s) and hygienist, as they deliver high quality patient care exceptional patient experiences;
- Present treatment plans to patients;
- Work within budget guidelines to maintain supported office profitability;
- Organize and present financial arrangements to patients;
- Arrange payment schedules with patients;
- Maintain protocols and guidelines as they relate to patient privacy (“HIPPA”) and team member safety (“OSHA”)
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Maintenance Administrator
Verizon
02.1999 - 07.2006
- Coordinated and performed administrative services in the management information system database: Regional CLEC Coordination Center (“RCCC”); RCCC insured a seamless transfer of the customers’ telephone service and, phone numbers;
- Coordinated and performed administrative services in database #2 to communicate with internal co-workers and external customers;
- Coordinated and performed training for staff whenever methods and procedures changed;
- Coordinated and performed administrative services’ duties for customers importing and exporting their telecommunications service(s);
- Coordinated and performed administrative services on management information system database for human resources policies; procedures; laws, and standards for new employees and existing co-workers
- Created detailed reports on completed work orders, providing valuable data for future planning and decision-making processes.
- Collaborated with management to develop budgets for maintenance projects, ensuring cost-effective solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Directory Assistance Operator
Verizon
07.1990 - 02.1999
- Handled telecommunications administrative services for customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information;
- Offered telecommunications administrative special assistance to persons, such as those unable to dial or those in emergency situations;
- Suggested and checked alternative spellings, locations and/or listing formats for customers lacking details or complete information;
- Calculated and quoted charges for telecommunications administrative services, such as long distance connections;
- Coordinated and performed telecommunications administrative services’ duties for customers importing and exporting their telecommunications service(s);
- Promoted telecommunications products, services and savings plans
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Exceeded expectations in maintaining a low rate of errors while processing a large number of requests daily.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Business
Notre Dame of Maryland University
Baltimore05-2023
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Administrative support
- Scheduling
- Strong problem solver
- Critical thinking
Timeline
Administrative Assistant
American Dental Systems LLC
01.2020 - Current
Office Manager
Fletcher & Fletcher Family Dentistry
01.2008 - 12.2019
Maintenance Administrator
Verizon
02.1999 - 07.2006
Directory Assistance Operator
Verizon
07.1990 - 02.1999
Bachelor of Arts - Business
Notre Dame of Maryland University
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