ARDIS PRUITT
Ozark,Alabama
Summary
Compassionate, flexible and discreet nursing professional with 10+ years of experience who is service-focused. Excellent patient-care and charting skills. Extensive experience with bedridden and physically challenged patients. Passionate providing personalized care to patients, focusing on comfort, safety, and patient dignity. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
14
14
years of professional experience
Work History
Insurance Agent
Aflac
04.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing application for coverage.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
CARDIAC MONITOR TECHNICIAN
Dale Medical Center
01.2010 - 01.2022
- Continuously monitored and assessed patients' vital signs as instructed by the physician and reported any changes
- Prepared patients' bodies before they were hooked up to the EKG machine
- Handled an average of 10 patients needing EKG services per shift
- Discussed various EKG concerns with all medical staff
- Ordered new EKG equipment when needed
- Prepared charts for new patients, took off orders, scheduled consults, procedures labs, and post-discharge follow-up appointments
- Ensured confidentiality of all patient data
- Answered calls from different departments and relayed rhythms for particular patients to proper personnel
- Facilitated response to call lights in a timely manner
- Followed standard precautions using personal protective equipment as required
- Had knowledgeable skills in recognizing abnormal cardiac rhythms
- Had the ability to work independently and respond appropriately in stressful situations
- Trained and oriented new staff members to operate telemetry equipment.
Education
COMPUTER SCIENCE -
Troy University
Troy, Alabama01.2007
Skills
- LANGUAGES
- English Native
- Teamwork
- Problem-Solving
- Customer service
- Patient care and safety
- Vital signs monitoring
- Knowledge of medical terminology
- Patient advocacy and support
- Empathy and compassion
- Transporting patients
- First aid/CPR
- Handled customer complaints with empathy and composure
- Answered calls, responded to emails, and spoke with clients face-to-face
- Prepare patients body before he is hooked up to the EKG machine
- Handled average of 10 patients needing EKG services per shift
- Discussed various EKG concerns with all medical staff
- Prepared charts for new patients, took off orders, scheduled consults, procedures labs and post-discharge follow up appointments
- Ensure confidentiality of all patient data
- Answered calls from different departments and relayed rhythms for particular patients to proper personnel
- Follows standard precautions using personal protective equipment as required
- Knowledgeable skills in recognizing abnormal cardiac rhythms
- Ability to work independently, and respond appropriately in stressful situations
- Train and orient new staff members to operate telemetry equipment
- Client Relations
- Customer Service
- Account Management
- Customer Follow-Up
- Client Retention
- Email Marketing
- Health Insurance
- Life Insurance
References
Virginia Sanders, Nursing Supervisor, Dale Medical Center, Ozark, Alabama, (334) 432-0357, Vsanders296@yahoo.com Brennen Bowen, Chief Operating Officer, Mizell Memorial Hospital, Opp, Alabama, (334) 790-0246, Bbowen@mizellmh.com
Timeline
Insurance Agent
Aflac
04.2023 - Current
CARDIAC MONITOR TECHNICIAN
Dale Medical Center
01.2010 - 01.2022
COMPUTER SCIENCE -
Troy University