Ardita Arifi
Summary
Highly proficient and detail-oriented Administrative Assistant with extensive experience in front-office operations, specializing in multi-line phone systems, guest reception protocols, and advanced office software applications. Skilled in supply chain management, including ordering supplies and maintaining accurate inventory levels, while ensuring a polished and welcoming public atmosphere. As a Retail Sales Associate with a robust background across various industries, I am particularly adept at upselling and promoting new products, contributing to high sales targets. A customer-centric professional, I excel at building lasting customer loyalty through exceptional service. Offering a flexible schedule and strong mathematical aptitude, I am focused on exceeding both personal and company-wide performance metrics.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Zales The Diamond Store
01.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Created detailed sales presentations to communicate product features and market data.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
Assistant Store Manager
Zales Jewelers
04.2014 - 01.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Rotated merchandise and displays to feature new products and promotions
- Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
- Walked through store areas every to identify and proactively resolve issues negatively impacting operations
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Advanced to keyholder and assistant manager-in-charge in manager's absence
- Conducted store inventories once per quarter
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Sales Clerk
Clarks Shoe Store
01.2013 - 03.2014
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Supported promotional plans by updating signage with price changes
- Kept front check out area clean and organized for efficient service
- Processed payments and returns with accuracy and efficiency
- Scanned merchandise and bagged using appropriate strategies for different items
- Opened and closed store times weekly by balancing cash registers and receipts
- Educated customers on promotions to enhance sales
Sales Manager
Lima Ceramic Tile
01.2011 - 01.2013
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
- Organized promotional events and interacted with community to increase sales volume
- Dealing with high quality marble and granite
- Sales and manger inventory
Education
High School Diploma -
Hajdar Dushi High School in Gjakove Kosovo
Gjakove, KosovoSkills
- Staff management
- Goals and performance
- Relationship building and management
- POS systems operations
- Sales techniques
- Staff scheduling
- Product and service sales
- Google Drive
- Staff supervision
- Vendor management
- Training
- Merchandising expertise
- Customer experience
- Employee scheduling
- Customer relations
- Microsoft Office Suite
- Sales and marketing
- Order processing
- New-Hire Training
- Oral and written communication
- Sales growth
- Operations
- Sales Proposal Creation
- Microsoft Excel
- Order Supplies
- Microsoft Office
- Microsoft Outlook
- Operational Efficiency
- Quality Deliverables
- Providing Feedback
- Cash Counting
- Strategic Planning
- Sales Records Management
- Repair Cost Estimation
- Privacy and Confidentiality
- Building Customer Loyalty
- Critical Thinking
- Trade-In Quotes
- Special Orders
- Online Marketing
- YouTube
- Writing
Timeline
Sales Consultant
Zales The Diamond Store
01.2022 - Current
Assistant Store Manager
Zales Jewelers
04.2014 - 01.2022
Sales Clerk
Clarks Shoe Store
01.2013 - 03.2014
Sales Manager
Lima Ceramic Tile
01.2011 - 01.2013
High School Diploma -
Hajdar Dushi High School in Gjakove Kosovo