Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ardo Ibrahim
Open To Work

Ardo Ibrahim

Eagan,MN

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Community Connection CoordinatorOffice Support Eligibility workerCase Manager/Youth CounselorCareer Counselor/Bridge Mentor

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Eagan, MN, USMinnesota City, MN
Open to relocation: Yes

Salary Range

$70000/yr - $200000/yr

Summary

Skilled at and experience in communication, human resources, management, and community outreach. Strong interpersonal communicator with proficiency in group and individual goal setting. Fluent in the languages of English and Somali.

Knowledgeable Community Connection Coordinator with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Community Connection Coordinator

Burnsville-Eagan-Savage Independent School District
11.2023 - 06.2025
  • Develops and oversees educational programs and events serving individuals from infancy through adulthood. Provides strategic support to Early Childhood initiatives, including community outreach, enrollment processes, and screening coordination. Translates district-wide documents and provides interpretation services for families during Early Childhood Screening appointments at the enrollment center. Contributes to Targeted Services programming throughout the academic year and summer for students in grades K–12. Conducts community needs assessments, researches culturally responsive programming, and cultivates partnerships with instructors and local organizations. Prepares course descriptions, manages program data using department software, and collaborates with internal teams to ensure high-quality program delivery. Supports administrative functions including registration processing, customer service, and record maintenance. Engages in ongoing professional development to support continuous improvement and alignment with best practices in community education.

Office Support Eligibility worker

Rice County Social Services
12.2020 - 09.2021
  • Evaluated and processed applications, maintaining accurate records within case management systems.
  • Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
  • Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
  • Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
  • Communicated with people from various cultures and backgrounds on application process.
  • Managed over 50 customer calls per day.

Case Manager/Youth Counselor

Somali Community Resettlement Services
02.2017 - 12.2020
  • Case Management of Refugee Support Services Program & MN Youth Program. Provide daily case management and mentoring of student workers; including meeting individually to discuss responsibilities and academic goals. Assist walk-in clients with documents, questions, and connecting with community resources. Provide translation and interpretation as needed.
  • Coordinated intake assessments for refugee clients, ensuring comprehensive understanding of individual needs and challenges.
  • Developed personalized service plans, aligning resources with client goals to facilitate successful resettlement outcomes.
  • Provided crisis intervention and conflict resolution support, fostering a safe environment for clients during transitional periods.
  • Trained new staff on case management protocols and community resource navigation to improve service delivery efficiency.
  • Monitored client progress through regular follow-ups, adjusting support strategies to enhance engagement and retention.
  • Provided training and mentorship to junior case managers on best practices and protocols.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Managed over 30 phone calls a daily.

Career Counselor/Bridge Mentor

Healthy Community Initiative/Workforce Development
07.2015 - 01.2017
  • Provide daily case management and mentoring of over 40 clients as a Bridge Mentor. Conducted individual meetings to discuss responsibilities and academic goals. Effectively Communicate with students, staff, and community partners to inform them about program opportunities, requirements and expectations of participants. Developed and Delivered career-specific training using assessment materials such as (STRONG, GAIN/TABE). Connect participants to local opportunities. Collaborated with male inmates at Red Wing Correctional Facility to create career/life plans for after release.
  • Evaluated program effectiveness through feedback collection, leading to strategic adjustments in service offerings.
  • Developed and implemented individualized support plans for at-risk youth, fostering personal growth and resilience.
  • Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
  • Helped youth develop and achieve personal goals with close support.
  • Facilitated workshops on resume writing and interview techniques to enhance client employability.
  • Conducted assessments to identify client strengths and areas for improvement in career development.
  • Established partnerships with community organizations to expand resources available for job seekers.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Developed career and education plans based on individual needs.

Education

Bachelor of Science - Human Services

Metropolitan State University
St. Paul, MN
12-2019

Associate of Applied Science - Medical Assistant

South Central College
North Mankato, MN
05-2016

MBA - Human Resources

Concordia University St. Paul
Saint Paul, MN
01.2026

Skills

  • Proficient in task management
  • Customer engagement
  • Detail-oriented data management
  • Strategic decision-making
  • Event planning
  • Administrative leadership
  • Point of contact
  • Medical terminology
  • Business administration
  • Negotiation
  • Clear communication
  • Conflict resolution
  • Microsoft office

Certification

  • CMA (AAMA) Certification – 2016
  • State of Minnesota Limited Scope X-Ray Operator Certificate – 2016

Languages

Somali, fluent
English, fluent

Timeline

Community Connection Coordinator

Burnsville-Eagan-Savage Independent School District
11.2023 - 06.2025

Office Support Eligibility worker

Rice County Social Services
12.2020 - 09.2021

Case Manager/Youth Counselor

Somali Community Resettlement Services
02.2017 - 12.2020

Career Counselor/Bridge Mentor

Healthy Community Initiative/Workforce Development
07.2015 - 01.2017

Bachelor of Science - Human Services

Metropolitan State University

Associate of Applied Science - Medical Assistant

South Central College

MBA - Human Resources

Concordia University St. Paul