Ardyn Mack
Houston,TX
Summary
A hardworking and reliable employee with excellent oral and written communication, listening, and time management skills with strong attention to detail. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized, motivated and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Account Manager
Anywhere Works
Houston, TX
10.2022 - Current
- A team player primarily supporting one of the brands while you work with the client services department to support clients from all of our brands
- Delivering happiness to clients via phone calls and chats
- You can keep all company and customer information confidential
- An empathetic person with outstanding speaking and listening skills
- Highly organized and able to accurately document all interactions and activities on a client's account
- An architect of the client experience, designing, maintaining, and troubleshooting scripts and accounts
- A multi-tasker who can analyze and prioritize customer accounts and manage multiple projects in a fast-paced environment
- Applied account feedback to identify service deficiencies and develop solutions
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays
- Presented client-specific strategy and solutions to improve service delivery
- Resolved customer complaints regarding sales and service
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Investigated and resolved issues to maintain billing accuracy
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis
- Processed invoice payments and recorded information in account database
- Processed and sent invoices, adjustments and credit memos to customer
- Created reports and other types of documentation, which often contained sensitive and confidential data
- Responded effectively to sensitive inquiries or complaints.
Client Experience Associate
Anywhere Works
Houston, TX
07.2022 - 10.2022
- Taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from home
- Handle inbound calls and forwarding messages to our clients in a fast-paced environment
- Determine the best way to address customer needs
- Thoroughly explain how our products and services benefit the customer
- Forward larger issues to Supervisor
- Keep accurate records of each customer interaction.
Office Assistant/Receptionist
Word Realty
Houston, TX
05.2020 - 06.2022
- Greet visitors or callers daily to handle questions or direct them to appropriate staff
- Answered incoming calls and provided the highest professionalism and knowledgeable service to every client
- Resolved customer inquiries, questions, and concerns to consistently offer quality service
- Answered inbound customer calls and responded to inquiries.
Cashier/Receptionist
American Eagle Outfitters
Pearland, TX
06.2020 - 11.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Answered incoming telephone calls to provide store, products, and service information.
Cashier/Guest Services
Walmart
Pearland, TX
11.2019 - 03.2020
- Handled returns and exchanges
- Handled cash and credit transactions
- Assisted with customer inquiries
- Counted cash drawers
- Stocked merchandise
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Cashier/Receptionist
Five Guys
Pearland, TX
04.2019 - 11.2019
- Answered incoming calls
- Provided customer service
- Resolved any issues
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy
- Filed customer complaints and queries, fast-tracking them for problem resolution.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
05-2024
Skills
- Microsoft Office Applications
- Active listening
- Problem-solving
- Communication
Certification
- Certificate in Criminal Justice Equity and Inclusion
Timeline
Client Account Manager
Anywhere Works
10.2022 - Current
Client Experience Associate
Anywhere Works
07.2022 - 10.2022
Cashier/Receptionist
American Eagle Outfitters
06.2020 - 11.2020
Office Assistant/Receptionist
Word Realty
05.2020 - 06.2022
Cashier/Guest Services
Walmart
11.2019 - 03.2020
Cashier/Receptionist
Five Guys
04.2019 - 11.2019
Bachelor of Science - Criminal Justice
Sam Houston State University