Areaha Vaughn
Florence,AL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Front Office Manager/Front Desk Receptionist
Shoals Primary Care
Sheffield, AL
11.2017 - Current
- 1/2 years of working from home
- Operating with teams chat/CRM
- Handle Claims
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Utilized computer systems to access accounts for research purposes.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Check patients in and out for appointments and collected co-payments.
- Manage office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepare charts for new patients, ensuring all necessary forms were completed correctly.
- Process patient payments and scanned identification and insurance cards.
- Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Train new staff on office procedures, insurance processes and medical terminology.
- Schedule tests, lab work or x-rays for patients based on physician orders.
- Train in-house users on advanced functionality of Excel and Microsoft Word.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Lead Server Trainer
Sam's Sport Grill
Florence , AL
05.2016 - 08.2019
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
Nursing Assistant
Shoals Hospital
Sheffield, AL
04.2015 - 12.2016
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reported environmental risks or equipment malfunctions to supervisor.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Education
Associate of Applied Science - Environmental Science
Northwest Shoals Community College
Sheffield, AL12-2021
High School Diploma -
Brooks High School
Killen, AL05-2014
Certificate - Nursing
Allen Thornton Trade School
Killen, AL05-2014
Skills
- Remote Work
- CRM Skills
- Microsoft Teams
- Collaboration
- Analytical Thinking
- Excellent Communication
- Multitasking
- Team Building
- Customer Support
- Multi Line Phone Systems
- Computer Skills
- Clerical Experience
- Insurance Verification
- Medical Terminology
- Document Scanning
- Record Maintenance
- Medical Records Management
- Team Supervision
- Strong Work Ethic
- EMR Software
- Reception Management
- Strong Interpersonal Skills
- Appointment Scheduling
- Co-Payment Collection
- Data Entry
- Administrative Support
- Multi-Task Management
- Professional Telephone Demeanor
- Customer Service
- Networking
- Microsoft Word
- Medconnect/Medisys
Timeline
Front Office Manager/Front Desk Receptionist
Shoals Primary Care
11.2017 - Current
Lead Server Trainer
Sam's Sport Grill
05.2016 - 08.2019
Nursing Assistant
Shoals Hospital
04.2015 - 12.2016
Associate of Applied Science - Environmental Science
Northwest Shoals Community College
High School Diploma -
Brooks High School
Certificate - Nursing
Allen Thornton Trade School
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