AREAL SMITH
Jackson,MS
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Customer service Advocate Teamleader
Rentikol Terminix
Memphis , Tn
01.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
REMOTE OWNER SUPPORT AGENT / TRAINING MENTOR
GE Appliances, A Haier
Louisville, KY
09.2022 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
REMOTE CONSUMER ADVOCATE
Endurance Warranty
NORTHBROOK, IL
01.2020 - 08.2022
- Developed and implemented new policies and procedures to ensure compliance with applicable regulations.
- Provided customer service to clients by answering inquiries and providing detailed information about warranty services.
- Documented all customer interactions in the company database, including details of inquiries, complaints, and comments.
- Advised customers on available options for resolving product issues or conflicts within warranty terms.
- Processed warranty claims according to established guidelines and regulations.
- Reviewed incoming requests from customers regarding warrantied items and responded accordingly.
- Responded quickly and effectively to escalated customer concerns about warrantied items.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Teleperformance USA
Albany, GA
12.2017 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
Education
High School Diploma -
Madison Central High School
Madison, MS05-2014
Skills
- Client Service
- Call Management
- Complaint resolution
- Account updating
- Appointment Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Data Collection
- Computer Proficiency
- Office equipment proficiency
- Microsoft Outlook
- Product Sales
- Service Upselling
- Technical Support
- Shipping procedures understanding
- Microsoft Excel
- Multi-line telephone operations
- Merchandise upselling
- Refunds processing
- Tracking complaints
- Retail sales customer service
- Microsoft Office expertise
- Support case resolution
- High-energy attitude
- Call center experience
- Sales closing
- Quality Assurance Controls
- Problem Resolution
- Call escalation
- Call center procedures
- Customer Education
- Live chat support
- Customer Relations
- Warranty Service
- Key holder experience
- Microsoft PowerPoint
- De-Escalation Techniques
- Client Relations
- Positive and professional
Timeline
Customer service Advocate Teamleader
Rentikol Terminix
01.2024 - Current
REMOTE OWNER SUPPORT AGENT / TRAINING MENTOR
GE Appliances, A Haier
09.2022 - 01.2024
REMOTE CONSUMER ADVOCATE
Endurance Warranty
01.2020 - 08.2022
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Teleperformance USA
12.2017 - 11.2019
High School Diploma -
Madison Central High School
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