Areale Wilson
Memphis,TN
Summary
Provide wide range of braiding services, extensions and up-dos. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced with customer service and administrative tasks. Utilizes communication and problem-solving skills to address inquiries effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Leave of Absence Coordinator
Sedgwick Claims Management
Memphis, TN
12.2025 - 03.2026
- Coordinated leave of absence requests, ensuring compliance with company policies and legal regulations.
- Managed communication between employees, supervisors, and healthcare providers to facilitate leave processes.
- Developed and maintained comprehensive documentation for all leave cases, enhancing accuracy and consistency.
- Reviewed medical documentation for completeness, validating eligibility for various types of leave benefits.
- Advised employees on their rights and responsibilities under FMLA and other applicable laws effectively.
- Collaborated with medical professionals to verify documentation supporting employee leave requests, maintaining strict confidentiality at all times.
- Served as a knowledgeable resource for employee questions about leave laws and company policies, promoting understanding and compliance across the organization.
Contact Representative
Internal Revenue Service, IRS
Memphis, TN
06.2024 - 09.2025
- Managed customer inquiries, providing accurate information and resolving issues promptly.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Job Coach
Support Solutions Memphis Tn
Memphis, TN
05.2019 - 05.2021
- Assisting with resume and applying for jobs that is suitable for client goals and work performance skills
- Using reinforcements to assure client to keep an healthy work attitude
- Assisting with transportation needs to and from work
- Overseeing client on job site to make sure client is focused and accomplish work duties
- Developed and maintained relationships with community resources to support job coaching.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with local employers to identify job opportunities for clients.
- Developed and implemented job coaching plans for clients with diverse career goals.
Direct Support Staff Member
Support Solutions Tn
Memphis, TN
01.2014 - 05.2021
- Caring for the mentally challenged and disabled in the privacy of their home.
- Balances client's cash payments at beginning and ending of work shift.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Prepared meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Sales Associate/Cashier
Payless Shoesource
Memphis, TN
10.2011 - 09.2014
- Opened and closed store at beginning and ending of shift.
- Balanced cash drawer by counting cash at beginning and ending of work shift.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receiver
Ingram Micro
Memphis, TN
10.2009 - 01.2010
- Responsible for scanning and inputting shipment products into computer database using Microsoft Excel
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Full filled customers order by picking and packing items from storage aisle and prepare for shipment
- Maintained a steady work pace and worked well with others.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
Education
High School Diploma -
Trezevant High School
Memphis, TN05.2007
Skills
- Proficient in Microsoft Word, Excel, Power Point, and Outlook
- Lace Frontal Install
- Ethnic Hair Styles
- Hair Quality Assessment Skills
- Equipment Monitoring
- Data entry proficiency
- Empathy and patience
- Goal oriented
- Assertiveness
- Customer service
Certification
- Certified Contact Representative, Internal Revenue Service - 11/06/2024
Timeline
Leave of Absence Coordinator
Sedgwick Claims Management
12.2025 - 03.2026
Contact Representative
Internal Revenue Service, IRS
06.2024 - 09.2025
Job Coach
Support Solutions Memphis Tn
05.2019 - 05.2021
Direct Support Staff Member
Support Solutions Tn
01.2014 - 05.2021
Sales Associate/Cashier
Payless Shoesource
10.2011 - 09.2014
Receiver
Ingram Micro
10.2009 - 01.2010
High School Diploma -
Trezevant High School