Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Areaona Wilkerson

Memphis,TN

Summary


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Quince Nursing and Rehabilitation Center
05.2024 - Current
  • Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
  • Assisted nursing staff with patient assessments and vital sign monitoring to improve care quality.
  • Implemented infection control protocols, promoting a safe environment for residents and staff.
  • Trained new nursing assistants on best practices in patient care and facility procedures.

Receptionist

Baptist Memorial Hospital
01.2020 - 04.2024
  • Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
  • Handled multi-line phone systems, directing calls efficiently to appropriate departments.
  • Maintained office supply inventory, coordinating timely orders to prevent shortages.


Direct Support Professional

Glenvale Home
02.2014 - 03.2018
  • Provided individualized support to enhance daily living skills for clients with developmental disabilities.
  • Assisted in implementing personalized care plans to promote client independence and well-being.
  • Monitored client progress and documented observations to ensure accurate reporting and adjustments.
  • Collaborated with interdisciplinary teams to coordinate services and optimize client care strategies.
  • Maintained clean, safe, and well-organized patient environment.

Education

Penn Foster High School Online
Scranton, PA
12-2019

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Friendly, positive attitude
  • Problem-solving
  • Attention to detail
  • Critical thinking

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

Certified Nursing Assistant

Quince Nursing and Rehabilitation Center
05.2024 - Current

Receptionist

Baptist Memorial Hospital
01.2020 - 04.2024

Direct Support Professional

Glenvale Home
02.2014 - 03.2018

Penn Foster High School Online

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Areaona Wilkerson