Areeba Chaudhry
Fremont,CA
Summary
Responsible HR Associate with strong knowledge of office management and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices
Overview
3
3
years of professional experience
Work History
Retail Customer Service Associate
Ross Dress For Less
03.2023 - Current
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Attended to customer complaints and processed product return or replacement requests.
- Fulfilled customers' special requests for merchandise and delivery times.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Front Desk Associate
Zashko, LLC
05.2020 - 07.2021
- Interactive communication with potential job candidates.
- Contacting applicant references and confirming education listings.
- Managing HR records including, résumés, applicant logs, and employee forms.
- Issuing employment agreements and confirming completion.
- Issuing new employees with acceptance documents.
- Successfully handled all clerical and directorial duties, including answering phones, recording and transmitting messages, and providing callers and walk ins with information about the company.
- Used Discretion to protect the privacy of the clients,
- Planned and sustained productive office system and worked to provide solution to the problems.
Internee
Dawraz
06.2020 - 11.2020
- Assisted human resources and recruiting teams by arranging phone screens and on-site interviews.
- Worked with HR team to organize company events.
- Conducted orientations and assisted employees complete required paperwork to get new hires established and up to speed quickly.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
BBA - Human Resources Management , Marketing
Kinnaird College For Women
Lahore, Pakistan08.2019
Skills
- Membership Inquiries and Renewals
- Customer Retention Strategies
- Telephone Etiquette
- Improvement Plans
- Understanding Customer Needs
- Good Communication Skills
Technical Proficiences
MS Office Suite (Word, Excel, PowerPoint, Outlook)
Timeline
Retail Customer Service Associate
Ross Dress For Less
03.2023 - Current
Internee
Dawraz
06.2020 - 11.2020
Front Desk Associate
Zashko, LLC
05.2020 - 07.2021
BBA - Human Resources Management , Marketing
Kinnaird College For Women