Areebha Virk
Garland
Summary
Adaptable and detail-oriented professional with experience in cybersecurity principles and customer service. Skilled in documenting customer interactions and troubleshooting network issues, ready to contribute to enhanced service delivery and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Garland
05.2024 - Current
- Collaborated with team members to improve service efficiency.
- Documented customer interactions in the service database promptly.
- Assisted customers with inquiries and provided product information.
- Maintain composure and professionalism in a high-pressure work environment.
Education
Bachelor of Applied Technology - Cybersecurity
Collin County Community College
Plano, TX01-2027
Associate of Applied Science - Cybersecurity
Collin County Community College
Plano, TX08-2025
Skills
- Cybersecurity principles
- Network troubleshooting
- Incident response
- Technical troubleshooting
- Team collaboration
- Problem analysis
- Customer service
- Effective communication
Accomplishments
Occupational Skills Award, May 18, 2025
- Entry Level Network Support.
Dean's List, Spring 2022 - Spring 2025
- Awarded for achieving a GPA of 3.5 or higher in every semester of enrollment.
President's List, Fall 2023 & Spring 2024
- Awarded for maintaining a GPA of 4.0 for a regular term.
Certification
Cybersecurity Infrastructure Technician, May 18, 2025.
- Certificate of Completion awarded by Collin County Community College.
Timeline
Customer Service Associate
Walgreens
05.2024 - Current
Bachelor of Applied Technology - Cybersecurity
Collin County Community College
Associate of Applied Science - Cybersecurity
Collin County Community College