Areeb Siddiqui
Account Manager
Detroit,MI
Summary
Healthcare professional with over 5 years of experience in account management practices, client relations, and patient care plans aimed to deliver the best quality of health. Driven sales leader focused on growing business operations and account management in the healthcare industry. Superior communications and abilities in maintaining successful client relationships in healthcare & vendor management services, medical products/services, and diagnostics. Proactive and solutions-driven consultant with strong understanding of healthcare platforms, clinical staffing, distribution of pharmaceutical products and services, and healthcare software technologies and implementation aligned with bettering patient care. Motivated account manager strategizing opportunities of account growth and development, prospecting leads, and revenue generation via healthcare solutions.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Healthcare Account Manager
First Choice Medical Center, Beaumont Hospital Systems
Detroit, Michigan
06.2019 - Current
- Client acquisition and retention of managed care organizations and provider organizations, improving quality and access to overall healthcare for customers in assigned region with appropriate distribution of products and services in software, medical devices, diagnostics, clinical staffing, and pharmaceuticals
- Analyzed and prepared necessary medical data for accuracy and clinical integrity, utilizing cross functional teams to implement managed care practices to assist accounts grow business in various fields of managed care from delivery of products and services of a range of 20+ different company vendors
- Primary point of contact for client C-suit executives for 10-12 accounts relating to provider groups, managed care facilities, and health organizations
- Extended client relationships with at least 5 large, assigned vendors ranging from pharmaceuticals, healthcare insurance plans, and durable medical equipment and healthcare industry software applications
- Resolved customer issues and conducted formal periodic review meetings with clients to review performance and growth of programs
- Positioned client portfolios for widespread product & service distribution by actively discussing customer issues, presenting providers and healthcare companies with compelling packages and systems to enhance business growth
- Contributed to increasing contract renewals from 1 to 3+ years
- Identified new leads and strategy for new client development
- Networked and implementation of software and hardware technologies, clinical management efficiencies to bring sales and growth of 10 healthcare industry clients, such as Trenton Family Health and Health Group Inc
- Support of renewal strategy development, presentation, and negotiation to retain and grow business
- Interpreted financial data on quarterly basis to provide recommendations on pricing, marketing, and specific renewal packages
- Facilitated with negotiations and closing of sales
- Commended for driving sales to produce $50M revenue during tenure, consistently exceeding benchmarks year after year
- Managed department service operations and communicated with cross-functional teams to foster an expansion of business with vendor clients such as Pfizer, Lilly
- Pharmaceuticals, AbbVie, Johnson & Johnson, Novo Nordisk, and Astra Zeneca
- Increased company revenue 10-20% through dynamic records processing and clinical data management through client acquisition and renewals with hybrid optimization, software, and medical technologies to generate $3+ million dollars in gross revenue every year
- Utilized drug and diagnostics prior authorization programs via navigation of account portals to yield increase in administrative output and more customer satisfaction
- Facilitated 1000+ inpatient and outpatient treatment plans to grow business by 10-15% in a year with each account through reliable networking with 25+ medical/pharmaceutical specialists, and hospital systems such as Beaumont, Trinity, and Spectrum
- Reinforced client retention, and patient satisfaction by utilizing tools such as surveys, prior authorization departments, spreadsheets, and to ensure margins and revenue goals are met and in alignment with customer satisfaction and account profitability.
Clinical Account Manager
Helix Diagnostics
, Michigan
01.2019 - 06.2019
- Analyzed market trends with payors, providers, and health system needs to identify new opportunities of growth and strengthened relationships with hospitals, medical centers, primary care physicians, and specialists.
- Communicated patient medical records up to 30-50 patients per day to senior leadership through technical uses of various EMR and EHR software systems such as EpicCare and eClinicalWorks.
- Executed weekly appointments with doctors, pharmacists, and managed care organizations to raise awareness of latest product launches.
- Conducted routine follow-up meetings with 4 major regional diagnostic companies such as BioTech, FordBio, Beaumont, PhysTox, ION, and St Joes Mercy Health.
- Delivered 5-10 product demonstrations per day to verify proper utilization and improve patient outcomes.
- Trained 1-2 team members monthly to help provide multi- directional approach.
- Conducted internal strategy meetings and made weekly reports to project stakeholders.
- Interpreted and documented results of an average of 80-100 weekly tests into active databases and communicated results to internal affairs team members.
- Increased sales growth by 35% in single year through direct communications with providers and provider groups using targeted market strategy.
- Maintained client relationships and engagement throughout 8-10 accounts and delivered product management and implementation for each account.
Territory Sales Manager
Luxottica
, Michigan
10.2015 - 11.2017
- Represented Luxottica brand executed efficient sales tactics and improving sales volume by over 25% in less than one year
- Exceeded targets by making $25000 - $30000 revenue per month at single location from coaching and training sales associates, implementing market strategies, and selling techniques
- Conducted individual surveys and quantitative analysis at quarterly level to understand overall customer satisfaction and retention
- Result of consistent and individualized survey methods allowed for distribution of incentivized product trends and an increase in overall customer satisfaction and 5%+ customer return rate
- Managed personnel team of 8-10 members in regional department and creative an inclusive work-friendly environment to generate productivity and lead to client and customer retention
- Executed monthly meetings and presentations to build innovative strategies to influence sales
- Consistently reached monthly and quarterly sales quota at 100% and increased personal averages by 5-10 every quarter
- Recognized by district manager for being and accomplished product and sales manager for the brand, with great knowledge and understanding of products, and good negotiations skills.
Pharmacy Technician
Rite Aid Pharmacy
, Michigan
10.2011 - 06.2013
- Maintained proper drug storage and dispensing procedures while abiding by state and federal guidelines to prepare up to 300 prescriptions daily at high volume store.
- Arranged consultations with lead pharmacists and specialty providers, and 25 different physicians & healthcare groups.
- Applied specific pharmacy benefit programs to more than 250 customers daily.
- Navigated several different insurance plan portals to assist with 10+ pre-authorization services daily.
- Verified common and specialty medications from providers, and in-house inventory for 500 different medications to drive consistent and accurate sales.
- Communicated with 100+ patients daily to collect information about prescriptions and medical conditions or to arrange consultations with pharmacists.
- Demonstrated knowledge of pharmaceutical and healthcare industry to consistently stay up to date and informed on clinical ethics, compliance, and state and federal guidelines relating to HIPAA.
Education
Bachelor of Science - Biology
09.2011 - 06.2015
Skills
Effective communications, both written and verbalTechnical computer proficiency in EMR, HER, and MS Office programs, and CRM software applicationsExperienced in medical billing procedures & healthcare insurance processes, and client networks Drug Utilization Review and patient care plans/treatment plans
Contract negotiations and retention Presentation, organization, and implementation of products and services Proficient in selling and cross-selling prodcuts
Ability to work independently and with teams to collaborate on results and solutions and expand business growthStrategic planning and coordination
Experience in account development and client relationships from lead prospecting, implementation, and sales
Analytical and Critical Thinking Attention to detail HIghly organized
Timeline
Healthcare Account Manager - First Choice Medical Center, Beaumont Hospital Systems
06.2019 - Current
Clinical Account Manager - Helix Diagnostics
01.2019 - 06.2019
Territory Sales Manager - Luxottica
10.2015 - 11.2017
Pharmacy Technician - Rite Aid Pharmacy
10.2011 - 06.2013
Wayne State University - Bachelor of Science, Biology
09.2011 - 06.2015