Areial Walker
Las Vegas,United States
Summary
Dedicated and dependable Customer Service and Remote Support Specialist with 7+years of experience delivering excellent customer service in fast-paced environments. Skilled in technical Troubleshooting ,communication , Data entry , and multitasking across multiple systems. Recognized for professionalism , empathy , and commitment to service excellence in both on-site and remote roles.
Overview
12
12
years of professional experience
Work History
ASSET PROTECTION
Walmart
Las Vegas, United States
10.2024 - Current
- Verifying Purchases
- Identify and report potential theft or Security issues.
- Maintaining awareness of the store policies and procedures that related to asset protection.
- Detecting and deterring theft while keeping customers and associated safe.
- Analyzed security footage to detect suspicious behavior, facilitating timely interventions and reinforcing a secure shopping environment.
CASE MANAGER
Urban League
Las Vegas, United States
01.2024 - 09.2025
- Provided empathetic case management support, ensuring clients received essential resources and fostering trust in the process.
- Developed personalized action plans for clients, leading to measurable improvements in service access and overall well-being.
- Coordinated with community organizations to streamline resource allocation, enhancing client outcomes through effective partnerships.
- Assessed client needs through comprehensive evaluations, enabling targeted interventions that resulted in marked progress towards goals.
- Assisting Clients with Finding Child Care Providers for their children.
- Making sure all Data information is correct and current.
- Advising Clients of the policy and procedures renewal dates and time frames.
CUSTOMER SERVICE REP - (NEW YORK TIMES)
24/7 Intouch
Las Vegas, United States
08.2020 - 01.2024
- Assisted 300+ customers daily, enhancing satisfaction and retention through effective solutions.
- Provided empathetic assistance to customers, ensuring a positive experience and promoting repeat business.
- Collaborated with team members to streamline support processes, improving response times and service delivery.
- Educated customers on product features, driving informed decisions and contributing to overall sales growth.
- Delivered exceptional support to over 300 customers daily, significantly boosting satisfaction and fostering long-term loyalty.
- Provided empathetic assistance, ensuring each customer felt valued, which played a key role in enhancing their overall experience.
FRAUD SPECIALIST
Equifax
Henderson, United States
11.2013 - 08.2020
- Conducted comprehensive investigations into suspicious activities, leading to timely resolutions and improved operational efficiencies.
- Performed in-depth analysis of fraud patterns, enhancing detection methods and significantly reducing false positives.
- Reviewing police reports and FTC reports.
- Disputing fraud information on Credit File.
- Removing Fraud addresses, phone number, working with employment Verification system for employers.
Education
Courses -
Sierra Nevada Job Corps
Reno, NV11.2011
HIGH SCHOOL DP -
Legacy High School
Las Vegas05.2009
Skills
- Case management and fraud investigation
- Customer relationship management
- Theft prevention and asset protection
- Data accuracy and policy compliance
- Empathetic communication
- Time management and problem solving
- Attention to detail
- Client assessment and resource coordination
- Team collaboration
Languages
English, Native
Languages
English
Professional
Timeline
ASSET PROTECTION
Walmart
10.2024 - Current
CASE MANAGER
Urban League
01.2024 - 09.2025
CUSTOMER SERVICE REP - (NEW YORK TIMES)
24/7 Intouch
08.2020 - 01.2024
FRAUD SPECIALIST
Equifax
11.2013 - 08.2020
Courses -
Sierra Nevada Job Corps
HIGH SCHOOL DP -
Legacy High School