AREIANA MULLEN
Virginia Beach,VA
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Experienced in problem solving, service and time management. Frequently praised as hardworking by my peers, aiming to leverage my abilities to successfully fill the Program Analyst role at your company. I can be relied upon to help your company achieve its goals
Overview
20
20
years of professional experience
Work History
Child and Family Services Clinician, QDDP
The Up Center
11.2021 - Current
- Write, track, and amend individual service plans for up to 15 individuals receiving services
- Work closely with CSB support coordinators, individuals, and biological families to develop personalized and appropriate plan for individuals; attend treatment team meetings
- Monitor home compliance with all requirements, including documentation, human rights, and compliance with each service plan
- Maintain client and sponsor documentation in accordance with program and state requirements
- Assist in planning and implementing social activities for families and individuals
- Attend all scheduled social activities
- Assist in recruiting family homes and completing sponsor and client intake
- Assist in marketing programs to CSBs, disability advocacy organizations and other individuals and organizations in the community
- Assist in training Sponsored Home providers
- Provide technical assistance to families regarding implementation of ISP
- Assist in training Sponsored Home providers, incident reporting and completing Root Cause Analysis into CHRIS reporting system.
- Arrange to be on call for assigned caseload in case of Sponsored Home emergency
- Provided crisis intervention services, including emergency evaluation, safety planning and risk assessment.
- Maintained confidentiality according to HIPAA guidelines while sharing relevant formation appropriately within the healthcare system.
Quality Assurance/Waiver Operations Supervisor
Eggleston Services
10.2019 - 10.2021
- Completing confidential and medical file audits at various sites including licensed, unlicensed and Ability One as assigned
- Submitting service authorization request for all Waiver Services into the WAMS (Virginia Waiver Management System.) Keeping managers abreast of any changes or modifications made to the ISP process, attending all training both company wide and DBHDS (Department of Human Services) to remain proficient in all avenues of my role
- Ensuring that all Individual Eligibility Evaluations and psychological reports match up and are in compliance with state regulations
- Oversee associate discharge and processes, ensuring that no one is denied services and all possibilities are exhausted before the discharge process begins
- Knowledgeable of documentation requirements (daily documentation, monthly and quarterly waiver reports) ensuring that Medicaid contractual licensing regulations are met.
- Review of daily time slips for daily documentation and providing feedback and training to other employees in areas where needed
- Conducts regular reviews ensuring that documentation is within DBHDS regulation
- Conducts monthly manager/ staff training to ensure all staff are knowledgeable of company and state documentation requirements to avoid company paybacks.
- Completed bi-weekly payroll for 1 employee.
Rehabilitation Counselor/Direct Support Professional
Eggleston Services
06.2018 - 10.2019
- Providing assistance with training work with individuals as part of a team, 1 to 1, and in groups.
- Promote community integration by facilitating community outings, completing required documentation, and maintaining associate files.
- Improved client rehabilitation outcomes by developing and implementing customized treatment plans.
- Developed strong rapport with clients through empathetic listening and clear communication skills, leading to increased trust in the therapeutic process.
Leader/Direct Support Professional
St. Mary's Home for Disabled Children
02.2017 - 06.2018
- To support developmentally disabled children and young adults in their development of basic living and social skills with the primary goal of integrating them into the community to the best of their ability
- Perform or assist service recipients with personal hygiene as needed Adhere to service recipient's behavior and health management plans
- Transport recipient to and from scheduled appointments, and recreational activities in a safe and timely manner
- Leading a small team of 7 individuals, while ensuring daily duties are assigned and programs and active treatments are implemented
- Ensuring safety and teamwork is utilized at all times while supporting the 10 individuals that live at St. Mary's.
Mental Health Skills Counselor
Healthcare Services Of Hampton Roads
06.2016 - 09.2016
- Training and reinforcement of functional skills and appropriate behavior related to the individual's health and safety
- Management of psychiatric symptoms of at least 5 clients on a caseload.
- Monitoring and education regarding mental health, nutrition, and physical condition
- Increased connection with community resources, Activities of Daily Living (ADLs)
- Employment Skills - Money Management, Enhancement of social and interpersonal skills
- Increased independent living skills.
Assistant
Arvon Staffing / Skillquest Services, MH/MR
08.2014 - 06.2016
- Maintained dignity and respect while supporting the individuals with ADL's Worked closely with clinical staff in gathering data for person-centered client case management plans to assure effective client care in compliance with state certification standards
- Performed routine activities using positive practices
- Provided direct support to individuals including: toileting, feeding, planning and executing themed activities daily
- Carried out implementation of individual outcomes
- Recorded monthly data/outcomes in electronic health record database and inputted health documentation accurately and in a timely manner
- Exercised good judgment with problem solving techniques.
Personal Care Aide
Accessible Home Healthcare
01.2009 - 08.2014
- Assisted individuals with activities of daily living (ADL's) for individuals residing in-home and in long-term care facilities including meal preparation and running errands according to personal care plan
- Recorded accurate and timely data in patient journals, while observing and reporting any and all changes / unusual conditions to the nursing supervisor
- Assisted individuals with grooming, bathing, feeding, medication, and light housework.
Receptionist/Appointment Scheduler
Parker Concrete
03.2005 - 12.2009
- Provided assistance in accomplishing timely payment of invoices for scheduled and completed projects.
- Scheduled consultation appointments with customers and assisted with bidding for potential projects.
- Performed office duties such as faxing and copying
- Provided assistance in accomplishing timely payment of invoices for scheduled and completed projects.
- Answered phones professionally in accordance with organizational protocols
- Handled invoices of cash and credit card payments with accuracy.
- Assisted with administrative tasks such as filing documents, copying materials.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Assisted in resolving customer complaints and disputes.
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
Support Technician
Southeastern Virginia Training Center
04.2006 - 08.2008
- Imparted safe, and nurturing support to individuals with intellectual and developmental disabilities and serving individuals with dignity and respect
- Gave direct support to individuals with emotional / intellectual / physical disabilities in order to implement outcomes on individual support plans
- Assisted with ADL's as needed, encouraging independence and providing opportunities for choices Gathered and recorded accurate daily logs and data sheets.
Medical Records/ Front Desk Clerk
Atwood Family Medical Center
05.2004 - 12.2005
- Maintained medical records and files
- Performed office duties such as faxing and copying
- Delivered mail to individuals throughout office
- Scheduling medical appointments, knowledgeable of insurance, operating multi line switchboard phones.
- Completed scanning, copying, faxing and mailing of medical records requested by qualified entities.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Increased accuracy in medical records by implementing a streamlined filing system.
Education
Phlebotomy Technician (CPT) -
Tidewater Medical Training Center
Virginia Beach, VA01.2020
Paralegal law studies -
Tidewater Tech
Virginia Beach, VA01.2003
General Studies Diploma -
Green Run High School
Virginia Beach, VA01.2001
Skills
- Policy Development and Enforcement
- Quality Assurance, Risk Assessment
- Team Leadership/Supervisory
- Verbal and Written Communication
- Proficient in Microsoft programs such as MS Office, Excel, Teams, Word etc
- Friendly, Positive Attitude, Teamwork and Collaboration, Customer Service
Timeline
Child and Family Services Clinician, QDDP
The Up Center
11.2021 - Current
Quality Assurance/Waiver Operations Supervisor
Eggleston Services
10.2019 - 10.2021
Rehabilitation Counselor/Direct Support Professional
Eggleston Services
06.2018 - 10.2019
Leader/Direct Support Professional
St. Mary's Home for Disabled Children
02.2017 - 06.2018
Mental Health Skills Counselor
Healthcare Services Of Hampton Roads
06.2016 - 09.2016
Assistant
Arvon Staffing / Skillquest Services, MH/MR
08.2014 - 06.2016
Personal Care Aide
Accessible Home Healthcare
01.2009 - 08.2014
Support Technician
Southeastern Virginia Training Center
04.2006 - 08.2008
Receptionist/Appointment Scheduler
Parker Concrete
03.2005 - 12.2009
Medical Records/ Front Desk Clerk
Atwood Family Medical Center
05.2004 - 12.2005
Phlebotomy Technician (CPT) -
Tidewater Medical Training Center
Paralegal law studies -
Tidewater Tech
General Studies Diploma -
Green Run High School
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