Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Areilly Gonzalez

Riverside,CA

Summary

Bilingual customer service in different industries.

Hardworking and passionate job seeker with strong organizational skills eager to learn and succeed.

Overview

8
8
years of professional experience

Work History

Formulation Technician

Staar Surgical Co
04.2023 - 02.2025
  • Supported patent application processes by providing detailed information on novel formulations developed within the organization.
  • Trained new hires on formulation techniques and best practices, fostering a collaborative work environment.
  • Enhanced product quality by conducting thorough formulation testing and analysis.
  • Maintained accurate documentation of formulation development, ensuring traceability and regulatory compliance.
  • Resolved formulation issues promptly, minimizing production downtime and maintaining customer satisfaction.
  • Assisted with preparation of technical reports, data presentation, and protocols.
  • Inspected and performed basic maintenance on laboratory equipment.

Peer Specialist

Creative Solutions For Families
09.2022 - 04.2023
  • Assisted clients in identifying personal strengths and setting realistic goals for their recovery journey.
  • Empowered clients by teaching them coping strategies and self-help techniques.
  • Developed rapport with diverse clients through active listening, empathy, and genuine connection.
  • Successfully supported numerous clients in achieving milestones toward their mental health recovery goals.
  • Case management
  • Culturally sensitive
  • Facilitated games and other activities to enhance clients

Underwriting Assistant

Central Pro Insurance
03.2020 - 10.2021
  • Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
  • Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
  • Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.

Sales Associate

Oakwest
05.2017 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

High School Diploma -

Riverside Polytechnic High School
Riverside, CA
06.2017

Skills

    Customer Service Patient Contact

    Customer Interaction

    Problem Solving

    Work under pressure

    Critical Thinking

    Learning Strategies

    Bilingual/ Spanish

Languages

Spanish
Full Professional

Timeline

Formulation Technician

Staar Surgical Co
04.2023 - 02.2025

Peer Specialist

Creative Solutions For Families
09.2022 - 04.2023

Underwriting Assistant

Central Pro Insurance
03.2020 - 10.2021

Sales Associate

Oakwest
05.2017 - 08.2019

High School Diploma -

Riverside Polytechnic High School

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Areilly Gonzalez