Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arejay Domingo

El Paso

Summary

Enthusiastic Senior Customer Service Representative with more than 2 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

7
7
years of professional experience

Work History

Senior Client Advocate

Alorica
01.2023 - Current
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained new personnel regarding company operations, policies and services.

Self-employed

Self-Employed
02.2021 - 01.2023
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Obtained signatures from customers upon delivery of goods.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Crew Trainer

McDonald
12.2019 - 08.2020
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained current knowledge of all team position requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Crew Member

Little Caesars
08.2018 - 12.2019
  • Customer service: Greet customers, answer questions, and
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

B.A. - Psychology

University of Texas at El Paso
05.2024

Skills

  • Representative training
  • Floor supervision
  • Call control
  • Conflict management
  • Service recommendations
  • Complaint resolution
  • Documentation review
  • Escalation management
  • Database management

Timeline

Senior Client Advocate

Alorica
01.2023 - Current

Self-employed

Self-Employed
02.2021 - 01.2023

Crew Trainer

McDonald
12.2019 - 08.2020

Crew Member

Little Caesars
08.2018 - 12.2019

B.A. - Psychology

University of Texas at El Paso

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