Arekia Naylor
Jonesboro
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Spencer's
04.2023 - 10.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Lead
Victoria's Secret & PINK
02.2023 - 07.2023
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Trained, coached, and mentored new sales associates for maximum performance.
Store Manager
Twelve Boutique
02.2021 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Applied Science -
Atlanta Metropolitan State College
Atlanta, GA 05.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Workload management
Staff training and development
Customer relationship management (CRM)
Timeline
Assistant Manager
Spencer's
04.2023 - 10.2025
Sales Lead
Victoria's Secret & PINK
02.2023 - 07.2023
Store Manager
Twelve Boutique
02.2021 - 07.2022
Associate of Applied Science -
Atlanta Metropolitan State College
05.2001 -