Arel Lewis
Germantown,MD
Summary
Heavy background in Customer service sales. Working currently in tech support tier 1, studying cyber security
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant/Tech Support Tier 2
Xfinity
07.2021 - Current
- Passionately represents products and services by sharing and demonstrating product and sales know-how with customers
- Provides product demonstrations Tier 2 deliverables to educate customers on full product capabilities to increase their experience
- Takes a customer-first approach with all customer interactions
- Listens and evaluates customer needs and provides appropriate solutions
- Achieves sales and customer experience goals and objectives
- Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and handle all company products/services and gains their consent
- Performs operational and administrative tasks
- Partners with customer care to resolve customer issues, as appropriate
- Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
- Align with all company and retail operational policies and procedures
- Completes training requirements and engages in team huddles and learning
- Knows and understands sales compensation plan and its key elements
- Able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed
- May be asked to work in alternate stores outside of home base store
- Regular, consistent and punctual attendance
- Able to carry and lift up to 25-pound boxes, stand and move about the store constantly
- Other duties and responsibilities as assigned
- MDM Mobile configuration operations.
Field Support Assistant/HR
Maxim Healthcare
01.2021 - 07.2021
- Proactively assists candidates through the onboarding process by engaging and supporting their progress
- Tracks and monitors all pre-assignment, and contract specific requirements to ensure compliance prior to activating newly hired caregivers
- Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers and field staff
- Coordinated activities to obtain updated credentials from caregivers and field staff prior to expiration
- Assists with various office administrative functions, including, but not limited to; answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
- Conducted orientation presentation
- Processed unemployment claims
- Conducted weekly meetings regarding candidate’s progress in the hiring process
- Created and maintained files for nursing staff
- Performed payroll duties
- Created spreadsheets for monthly audits using Excel.
Membership Consultant
Bender JCC Of Greater Washington
09.2019 - 01.2021
- Sell membership to members, explain to them the importance of the center and fitness
- Achieve the goals of the center
- Assist improve team members work relationships and meet with management to improve the Center's visibility
- Instructs members on how to better use the center and take full advantage of the facility
- Assist other staff from the Front desk, Security staff, and Personal trainers when assistance is needed.
Education
Montgomery Community College
Takoma Park, MD01.2009
Montgomery Blair High School
Silver Spring, MD01.2007
Skills
- Microsoft Excel
- Employee Training
- Data entry
- Human resources
- Customer service
- Troubleshooting
- Medical scheduling
- Payroll
- Administrative Experience
- Attention to detail
Certification
- I.T. Scrum certification
- Android operating systems via Comcast training
- Tier 1 and TIer.2 mobile help desk training
- Extensive Experience using all Microsoft applications, Java scripts, and modern software designs.
Personal Information
Title: Senior Sales Engineer
Timeline
Retail Sales Consultant/Tech Support Tier 2
Xfinity
07.2021 - Current
Field Support Assistant/HR
Maxim Healthcare
01.2021 - 07.2021
Membership Consultant
Bender JCC Of Greater Washington
09.2019 - 01.2021
Montgomery Community College
Montgomery Blair High School