Arelhy Lopez
Laveen,AZ
Summary
Compassionate and detail-oriented professional with extensive experience in communication, customer service, and administrative support. Skilled at building positive relationships, resolving concerns efficiently, and maintaining compliance while enhancing overall satisfaction and operations. Known for strong organizational abilities, adaptability, and the ability to thrive in fast-paced, independent work environments. Quick to learn new systems and processes, with a proven track record of multitasking, managing time effectively, and delivering exceptional support and positive experiences for individuals and teams alike.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Desert Hand Therapy
Laveen, Arizona
06.2024 - 11.2025
- Coordinated patient appointments and therapy sessions to maximize access to care.
- Managed patient records and ensured data accuracy.
- Managed insurance verification and authorizations to facilitate timely patient services.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Facilitated ongoing communication with patients, families, and healthcare providers to ensure clarity on treatment plans and progress.
- Responded promptly to any emergency situations that arose within the facility.
- Provided emotional support to patients during difficult times.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Cultivated positive relationships with patients to help the facility meet satisfaction scores and patients obtain the best possible care.
- Screened patients for eligibility for state, local and federal assistance programs.
Lead Patient Service Representative
Nationwide Vision
Phoenix, Arizona
04.2021 - 06.2024
- Coordinated patient scheduling and appointment management across multiple locations to ensure seamless access to care.
- Assisted patients with insurance verification and benefits explanation.
- Handled patient inquiries and resolved concerns with empathy and efficiency.
- Engaged in continuous improvement efforts to enhance patient experience quality.
- Facilitated communication between patients and families about treatment plans and follow-up instructions to enhance understanding and compliance.
- Managed front desk activities such as answering phones, greeting visitors and patients, responding to inquiries and routing calls appropriately.
- Ensured compliance with all applicable regulations regarding patient privacy and safety standards.
- Maintained accurate medical records, including filing and retrieving documents from the electronic health record system.
- Cultivated positive relationships with optometrists, vendors, and healthcare team members to support collaborative patient care.
- Verified insurance benefits prior to providing services or issuing prescriptions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
Parish Secretary
St. Anthony's Roman Catholic Church
Phoenix, Arizona
09.2020 - 03.2021
- Managed parish communications and maintained the church calendar.
- Facilitated planning and organization of church events and activities, enhancing community engagement.
- Responded to inquiries from parishioners and provided support as needed.
- Maintained accurate records of sacramental registrations and parish membership, supporting administrative integrity.
- Coordinated scheduling for meetings and appointments, ensuring efficient use of parish resources.
- Supported volunteers by providing guidance and resources for their tasks.
- Scheduled pastoral visits to members in their homes or hospitals.
- Assisted with the preparation of weekly bulletins and monthly newsletters.
- Provided clerical support for church staff members including typing letters, memos, reports.
- Greeted visitors in a professional manner and directed them to appropriate personnel.
- Answered telephone inquiries from parishioners regarding services offered by the church.
- Managed office operations and maintained effective filing systems.
- Performed data entry duties for various church programs such as donations, events, and volunteer activities.
- Ordered supplies for church events and functions.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Cashier
Filiberto's Mexican Food
Laveen, Arizona
08.2014 - 07.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently at a fast-paced Mexican food restaurant.
- Maintained accurate cash register and balanced cash drawers daily.
- Delivered customer service by addressing inquiries and promptly resolving concerns, contributing to customer satisfaction.
- Handled refunds and exchanges according to store policies and procedures.
- Promoted special menu items and successfully upsold additional products to enhance customer dining experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted in training new cashiers on point-of-sale systems and procedures.
- Managed food orders and coordinated with kitchen staff to ensure timely service and accurate order fulfillment.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Completed various tasks assigned by management to support team operations.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Applied Science - Forensic Science
Estrella Mountain Community College
Avondale, AZ05-2025
High School Diploma -
Betty H. Fairfax High School
Laveen, AZ05-2013
Skills
- EHR software usage
- Medical record management
- Insurance verification
- Appointment scheduling
- Documentation accuracy
- Policy compliance
- HIPAA protocol adherence
- Patient communication
- Customer relationship management
- Attention to detail
- Organizational skills
- Office administration
- Problem solving
- Conflict resolution
- Emotional support
- Bilingual communication
- Strong interpersonal skills
- Cross-cultural awareness
- Interpretation support
Timeline
Patient Care Coordinator
Desert Hand Therapy
06.2024 - 11.2025
Lead Patient Service Representative
Nationwide Vision
04.2021 - 06.2024
Parish Secretary
St. Anthony's Roman Catholic Church
09.2020 - 03.2021
Cashier
Filiberto's Mexican Food
08.2014 - 07.2020
Associate of Applied Science - Forensic Science
Estrella Mountain Community College
High School Diploma -
Betty H. Fairfax High School