ARELI BRAVO
Summary
Motivated hospitality service professional with 9 years of experience in the service industry, excelling in fast-paced environments while consistently delivering exceptional service. Proven ability to thrive as a strong team player, contributing to high-volume casual and fine dining operations. Adaptable and flexible, prepared to meet the demands of varying schedules while maintaining a commitment to quality and customer satisfaction. Passionate about enhancing guest experiences and driving team success through effective collaboration and communication.
Overview
17
17
years of professional experience
Work History
Staff Production Supervisor
MJZ
01.2023 - 01.2026
- Organized schedules, meetings, coordinating teams and resources to optimize executive producer's workflow and project execution.
- Facilitated foreign contracts, international payments and administrative documents to ensure compliance.
- Assisted head of production in managing project workflows and timelines.
Executive Assistant
MJZ
01.2022 - 01.2023
- Assisted executive with daily tasks to improve efficiency. Supported scheduling and coordination of meetings to enhance time management. Managed correspondence and documentation to keep communication organized.
Chiropractic Assistant
Tannenbaum Chiropractic
01.2020 - 01.2022
- Supported chiropractors in delivering comprehensive patient care by facilitating examinations and treatment procedures. Prepared examination rooms with necessary equipment, maintaining cleanliness and organization of treatment areas, contributing to a welcoming environment.
Server
Gjelina
01.2018 - 01.2020
- Delivered exceptional customer service, in a warm, accommodating and professional manner, enhancing guest satisfaction and experience.
- Managed multiple tables efficiently, ensuring accurate and timely order delivery and guest satisfaction while employing effective soft selling techniques.
- Worked in close cooperation with the back server in every aspect of guest service including expediting food orders, delivering food and beverages to tables, cleaning and resetting tables, and assisting in keeping the service station and restaurant to maintain a welcoming dining atmosphere.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Mastered knowledge of all food and beverages offerings and related service protocol, and effectively guided guests throughout their dinning experience.
- Delivered a level of service consistent with the restaurant standards in every respect.
Production Assistant
Independent Contractor
01.2017 - 01.2020
- Administrative support, communication and logistics, errands, set safety and operation support.
Server
Ysabel
01.2016 - 01.2018
- Cultivated a welcoming atmosphere while ensuring exceptional service to elevate guest satisfaction and experience.
- Facilitated efficient service across multiple tables, ensuring accurate and timely order delivery and guest satisfaction while employing effective soft selling techniques.
- Worked in close cooperation with the back server in every aspect of guest service including expediting food orders, delivering food and beverages to tables, cleaning and resetting tables, and assisting in keeping the service stations and restaurant to maintain a welcoming dining atmosphere.
- Facilitated attentive service during high-volume periods to maintain guest satisfaction and uphold service standards.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Mastered comprehensive knowledge of food and beverage offerings and effectively guided guests throughout their dinning experience.
- Delivered a level of service consistent with the restaurant standards and concept in every respect.
Real Estate Partner Assistant
The Goldfinger group LLC
01.2016 - 01.2018
- Assisted in managing client relationships and property listings to streamline sales activities and improve client satisfaction.
Residential Inspection Report Processor
Bulldog Construction
01.2015 - 01.2016
- Compile, review, and finalize detailed reports based on field data, photographs, and notes gathered by inspectors regarding property safety, code compliance, and integrity of all structural components. Ensure accuracy, maintain documentation, and communicate findings to clients, inspectors, and stakeholders.
Property Manager
Wilshire Skyline Inc
01.2014 - 01.2015
- Manage all aspects of leasing processes, coordinating and overseeing renovations, tenant relations, and property maintenance for a portfolio of residential units.
Server
Laurel Hardware
01.2012 - 01.2014
- Cultivated a welcoming atmosphere while ensuring exceptional service to elevate guest satisfaction and experience.
- Facilitated efficient service across multiple tables to enhance customer satisfaction through effective soft selling techniques.
- Worked in close cooperation with the back server in every aspect of guest service including expediting food orders, delivering food and beverages to tables, cleaning and resetting tables, and assisting in keeping the service stations and restaurant to maintain a welcoming dining atmosphere.
- Facilitated attentive service during high-volume periods to maintain guest satisfaction and uphold service standards.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Mastered comprehensive knowledge of food and beverage offerings and effectively guided guests throughout their dinning experience.
- Delivered a level of service consistent with the restaurant standards and concept in every respect.
Server
Sunset Tower Hotel
01.2011 - 01.2012
- Delivering exceptional customer service to guests in a professional manner, enhancing guest satisfaction and experience.
- Managing multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Expediting food orders, delivering food and beverages to tables, cleaning and resetting tables, and keeping the service stations and restaurant up to standards.
- Facilitated effective communication with customers to address concerns promptly and maintain guest satisfaction.
- Mastered knowledge of all food and beverages offerings and related service protocol, and effectively guided guests throughout their dinning experience.
- Delivered a level of service consistent with the restaurant standards in every respect.
Server
California Pizza Kitchen
01.2009 - 01.2011
- Delivered outstanding customer service to enhance guest experiences while maintaining a family-oriented atmosphere.
- Managed multiple tables efficiently, including during high-volume periods ensuring timely order delivery and accurate billing.
- Work in close cooperation with the back server in every aspect of guest service including expediting food orders, delivering food and beverages to tables, cleaning and resetting tables, and assisting in keeping the service stations.
- Addressing customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained knowledge of all food and beverages offerings and related service protocols, and effectively guided guests throughout their dinning experience.
- Executed opening and closing procedures to ensure operational efficiency.
- Deliver a level of service consistent with the restaurant standards in every respect.
Skills
- High level customer service and ability to work positively in a fast-paced environment
- Personable, motivated, with a guest-focused attitude
- Polished and professional work appearance
- Efficient multi-tasker and excellent verbal communication and interpersonal skills
- Ability to work effectively within a team
- knowledge of food preparation, fine dining cooking and serving techniques, standard cocktails and fine wines
- Upselling and suggestive selling skills
- POS systems proficiency: MICROS, ALOHA, POSITOUCH, SQUIRREL, TOAST
- California Food Handlers Card
Timeline
Staff Production Supervisor
MJZ
01.2023 - 01.2026
Executive Assistant
MJZ
01.2022 - 01.2023
Chiropractic Assistant
Tannenbaum Chiropractic
01.2020 - 01.2022
Server
Gjelina
01.2018 - 01.2020
Production Assistant
Independent Contractor
01.2017 - 01.2020
Server
Ysabel
01.2016 - 01.2018
Real Estate Partner Assistant
The Goldfinger group LLC
01.2016 - 01.2018
Residential Inspection Report Processor
Bulldog Construction
01.2015 - 01.2016
Property Manager
Wilshire Skyline Inc
01.2014 - 01.2015
Server
Laurel Hardware
01.2012 - 01.2014
Server
Sunset Tower Hotel
01.2011 - 01.2012
Server
California Pizza Kitchen
01.2009 - 01.2011