Areli Cortez
Sunnyvale,CA
Summary
Encouraging Retail Store Supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Retail Store Supervisor
Goodwill Of Silicon Valley
09.2020 - Current
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Determined layout of store merchandise for visual appeal to consumers.
- Promoted business' development by building and maintaining relationships with new clients.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Oversaw employees and store functions on daily basis.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Supervisor
Vitality Bowls
07.2018 - 05.2020
- Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
- Check daily petty cash and go to the bank for change if needed
- Restock the register nightly for the correct change
- Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
- Attend management meetings
- Communicate with managers/owners about new ideas i.e better methods to improve efficiency, safety etc
- Identifying problems on the shift and if procedural change needs to be made
- Follow health, sanitation, and safety requirements
- Assist with training of new employees.
Customer Service Representative Lead
Bevmo
12.2018 - 03.2019
- Requested official identification for alcohol purchases and verified details
- Consistently meeting strict legal standards, protecting store operations and minimizing risk to individuals
- Consistently meet sale goals by highlighting target merchandise with strategic promotional approaches
- Investigated customer concern to resolve problems and maintain loyalty
- Provide expertise on each product, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Lead Cashier/Customer Service
Tj Maxx & Homegoods
07.2017 - 11.2018
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills
- Educated employees on all job tasks, including register use, merchandising and customer service
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Education
Certification - Retail Operations Specialist
Foothill College/GWSV
Los Altos, CA09.2024
Health Occupations
Silicon Valley Career Technical
San Jose, CA07.2015
High School Diploma -
Wilson High School
Santa Clara, CA06.2015
Skills
- Bilingual
- Multi-tasking skills
- Retail Merchandising
- Supervise sales or support personnel
- Implement policies, goals, and procedures
- Examine condition of property or products
- Set up merchandise displays
- Implement marketing plans or strategies
- Improve Standard Operating Procedures
- Monitor inventories of product or materials
Languages
Spanish
Full Professional
Timeline
Retail Store Supervisor
Goodwill Of Silicon Valley
09.2020 - Current
Customer Service Representative Lead
Bevmo
12.2018 - 03.2019
Supervisor
Vitality Bowls
07.2018 - 05.2020
Lead Cashier/Customer Service
Tj Maxx & Homegoods
07.2017 - 11.2018
Certification - Retail Operations Specialist
Foothill College/GWSV
Health Occupations
Silicon Valley Career Technical
High School Diploma -
Wilson High School
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