Areli De La Rosa

• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Created and implemented policies to improve operational efficiency and patient care quality.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.

• Greeted and seated guests promptly, establishing positive first impressions.
• Maintained organized waitlist during peak hours to ensure efficient seating.
• Addressed telephone inquiries and in-person guest needs simultaneously.
• Responded to customer inquiries regarding hours, seating availability, and menu options.
• Managed high-pressure situations with composure during busy periods.

Enhanced inventory management efficiency, minimizing costs and securing necessary stock for concession items.

Encouraged ongoing improvement initiatives through proactive collection of staff feedback and implementation of suggestions.