Areli Gonzalez
Los Fresnos
Summary
Knowledgeable insurance agent with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Fred Loya Insurance
07.2014 - Current
- Working as a customer service representative in the sales department I provide customers with the best customer service by explaining coverages and giving them the best option to suit their needs.
- Metting office sales goals and office premium
- Checking daily transactional file, verifying bank deposits
- Work on office duties which include quote calls, payment courtesy calls,cancellation calls, suspense calls, call before trial calls, first notice of loss calls etc.
- Assist with taking inspections for claims department,pocket rod,marking vehicle,labeling and submitting photos for estimate. Running black box on both insured and claimant vehicles who were involved in accident.
- Making sure office is clean,light housekeeping duties
Cashier
Stripes
03.2014 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions
- Maintained store clean throughout shift
Office Assistant
Lopez Supermarket
01.2012 - 02.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming phone calls, processing customer's payments on their utility bill,money grams, balancing cashier's petty box at end of shifts.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Los Fresnos Highschool
Los Fresnos, TX06-2011
Skills
- Bilingual (fluent in English and Spanish)
- Assistant Manager Skills
- Microsoft/Excell
- Type 58 wpm
- Exceptional communication
Certification
- Licensed [Insurance Agent] - [July 2014-Present]
Texas Limited Lines
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Fred Loya Insurance
07.2014 - Current
Cashier
Stripes
03.2014 - 07.2014
Office Assistant
Lopez Supermarket
01.2012 - 02.2014
High School Diploma -
Los Fresnos Highschool
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