Areli Hernandez
Riverside,CA
Summary
Friendly Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations. Resourceful Skincare Consultant recognized for productive and efficient task completion. Possess in-depth knowledge in skin analysis, personalized skincare solutions, and customer service excellence. Excel in communication, empathy, and problem-solving to meet client needs effectively. Committed to enhancing client satisfaction through tailored advice and support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Skincare Consultant
Walgreens
Riverside , CA
06.2023 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
Key Holder
Sanrio
Riverside , CA
06.2022 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Tracked stock movement to ensure availability of merchandise for customers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
Education
Bachelor of Science - Biology
California State University, San Bernardino
San Bernardino, CA05-2025
Associate of Science - Biology
Riverside City College
Riverside, CA05-2023
High School Diploma -
Norte Vista
Riverside 05-2022
Skills
- Skin analysis
- Makeup Application
- Consultative Selling
- Allergy awareness
- Client Education
- Hygiene standards
- Professional Communication
- Business Development
- Inventory Control
- Product Sales
- Client Account Management
- Customer Needs Assessment
- Order Processing
- Sales Development
- Retail loss prevention
- Payment Processing
- Promotional support
- Financial records oversight
- Money Handling
- Problem-solving skills
- Goal-Oriented
- Merchandising understanding
- Calm Demeanor
- Conflict Resolution
- Meeting deadlines
- Cash Handling
- Complex Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Medical Degree
- Bachelors Degree
- Associates Degree
- Skin Care Specialist
- Physician Assistant
- PA-C
Timeline
Skincare Consultant
Walgreens
06.2023 - Current
Key Holder
Sanrio
06.2022 - Current
Bachelor of Science - Biology
California State University, San Bernardino
Associate of Science - Biology
Riverside City College
High School Diploma -
Norte Vista