Areli Mata
Bronx,NY
Summary
After Sales Associate tackling multiple tasks simultaneously and successfully. Offering expertise in working closely with different personalities in fast-paced settings. An enthusiastic individual with skills in Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
After Sales Associate
Hermes of Paris
New York, NY
05.2023 - Current
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts
- Analyzed data from service reports to identify areas for improvement in product performance or customer satisfaction levels.
- Reviewed invoices and purchase orders related to repairs and maintenance services.
- Performed administrative duties such as filing paperwork and preparing documents.
- Assisted teammates with processing tasks to meet daily goals.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Demonstrated product features and benefits for customers' needs.
- Organize incoming repairs and determine what service is needed.
- Partner closely with Fashion accessories craftsman to clean pieces before performing repair to expedite process
- Monitored the progress of repair orders and provided status updates to customers.
- Assisted in responding to customer inquiries and complaints concerning repair services.
Selling Assistant & After Sales Specialsit
Hermes of Paris
New York, NY
10.2017 - 05.2023
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information
- Handling all repairs in take, logging in records detailed CRM file's that provide meaningful details of purchased history to avoid conflicts.
- Offered After sales service technique to new employee's for a better understanding.
- Strong knowledge of Microsoft office: Excel,Power Point, Word
Cash Lead
American eagle outfitters
New York, NY
11.2016 - 02.2018
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Train new employees on the register
- Open/Close registers at the end of shift
Cash Office Lead
ZARA
New York, NY
05.2015 - 11.2016
- Reconciled bank and credit card accounts monthly.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Reviewed vendor invoices and expense reports, identifying discrepancies.
- Completed day-to-day financial transactions.
- Train new employees on the register, checking for thorough comprehension for excellent work.
Education
Associate of Arts -
Hostos Community College
Bronx, NYSkills
- Team Leadership
- Excellent Communication Skills
- Energetic Self-Starter
- Customer- and Service-Oriented
- Administrative Support
- Computer Skills
Languages
Spanish
Professional
Timeline
After Sales Associate
Hermes of Paris
05.2023 - Current
Selling Assistant & After Sales Specialsit
Hermes of Paris
10.2017 - 05.2023
Cash Lead
American eagle outfitters
11.2016 - 02.2018
Cash Office Lead
ZARA
05.2015 - 11.2016
Associate of Arts -
Hostos Community College
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