Areli Navarro
Tukwila,WA
Summary
Enthusiastic and detail-oriented customer service professional with 2 years of experience in high-volume hospitality roles. Proven ability to build rapport, resolve client concerns calmly, and manage multi-tasked workflows. Eager to leverage interpersonal strengths and strong organizational skills to drive tenant satisfaction and support leasing goals as an Intern Leasing Agent.
Overview
3
3
years of professional experience
Work History
Team Member
SkyZone Entertainment
Tukwila, Washington
01.2026 - Current
- Sales & Conversions: Promoted and sold park memberships and event packages, consistently meeting or exceeding weekly sales targets.
- Customer Relations & Retention: Resolved guest complaints and scheduling conflicts promptly, transforming negative situations into positive experiences.
- Operations & Administration: Maintained clean courts and party rooms, checked waivers, handled payments, and managed front desk to ensure a safe and welcoming environment.
- Risk Management and Safety: Monitored activity across facility zones, enforced safety regulations to minimize corporate liability and prevent accidents.
Intern Leasing Professional
Greystone Meadows Apartments
Federal Way, Washington
06.2025 - 01.2026
- Showcased and leased units: by conducting property tours, highlighting community amenities, and converting prospective leads into signed leases.
- Process Applications: Screen potential tenants, run credit and background checks, and manage rental applications with high accuracy.
- Supported retention: by handling resident inquiries, coordinating maintenance requests, and facilitating lease renewals and community events.
- Ensure Compliance: Maintain property records and follow all local, state, and federal housing regulations, including Fair Housing laws.
Hostess/Server
Pizzeria Pulcinella
Seattle, Wa
01.2025 - 06.2025
- Greeted guests upon arrival: creating a welcoming atmosphere in the establishment.: Greet arriving guests warmly, establish a friendly first impression, and manage departures
- Drove customer satisfaction & retention: Resolved guest complaints calmly and professionally, boosting repeat client visits by 10% through proactive communication.
- Handled inquiries and CRM/reservations: Managed phone and digital reservation systems (OpenTable/Resy), fielding 50+ daily inquiries regarding availability, pricing/menus, and special events.
- Multitasked in high-pressure environments: Coordinated communication between guests, waitstaff, and management to streamline operations and reduce wait times during peak hours.
Leadership Student
Tyee Highschool
SeaTac, Washington
01.2024 - 06.2025
- Proven Leader: Brought strong leadership experience to guide young children and collaborate with staff.
- Positive Attitude: Maintained a bright, uplifting energy that made the classroom a happy place to learn.
- Bond Builder: Naturally created strong, trusting connections with young students, parents, and coworkers.
- Emotional Supporter: Offered a safe and comforting space for children who felt overwhelmed, anxious, or upset.Helped with the kindergarten classroom as an assistant.Supported the teacher with students with a language barrier. I can be there for the teacher and observe the classroom setting.
Education
Bachelor of Early Childhood Care And Education - Early Childhood Care and Education
Highline College
Seattle, WA06-2030
High School Diploma -
Tyee High School
SeaTac, WA06-2026
Skills
- Point of Sale
- Customer Service
- Proficient in Entrata
- Problem-solving skills
- Attention to detail
- Adaptability
- Time management
- Teamwork and collaboration
- Clear communication
- Verbal and written communication
- Conflict resolution
- Leadership skills
- Customer Engagement
- Relationship building
- Product knowledge
- Team Support
Timeline
Team Member
SkyZone Entertainment
01.2026 - Current
Intern Leasing Professional
Greystone Meadows Apartments
06.2025 - 01.2026
Hostess/Server
Pizzeria Pulcinella
01.2025 - 06.2025
Leadership Student
Tyee Highschool
01.2024 - 06.2025
Bachelor of Early Childhood Care And Education - Early Childhood Care and Education
Highline College
High School Diploma -
Tyee High School