Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Areli Perez Lopez

Las Vegas

Summary

Hospitality professional with extensive experience at Mandalay Bay Resort & Casino, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction through meticulous attention to detail. Bilingual in English and Spanish, I thrive in high-pressure environments, ensuring seamless operations and memorable guest experiences. Able to learn new concepts quickly and efficiently.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Mandalay Bay Resort & Casino Las Vegas
01.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.

Housekeeper

Dragon Motel
11.2022 - 06.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Education

Ed W. Clark High School
Las Vegas, NV
05.2022

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Fluent in English and Spanish
  • Lobby oversight
  • Detail-oriented
  • Oral and written communications
  • Reservation systems

Certification

Electrician Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Agent

Mandalay Bay Resort & Casino Las Vegas
01.2024 - Current

Housekeeper

Dragon Motel
11.2022 - 06.2023

Ed W. Clark High School

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Areli Perez Lopez