Summary
Overview
Work History
Education
Skills
References
Languages
Websites
Accomplishments
Timeline
Generic

Arelie Elizarraraz

McHenry,IL

Summary

Dynamic Professional Services Engineer at The Siemon Company with a proven track record in network troubleshooting and effective communication. Adept at resolving complex technical issues and enhancing client satisfaction through innovative solutions. Recognized for reliability and teamwork, consistently delivering high-quality service and support in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Professional Services Engineer

The Siemon Company
Watertown, Connecticut
10.2024 - Current
  • Diagnosed and resolved hardware and software issues on-site for clients.
  • Installed and configured network systems, ensuring proper connectivity and functionality.
  • Collaborated with team members to document service requests and resolutions accurately.
  • Managed inventory of spare parts and tools for efficient field operations.
  • Assisted in the development of standard operating procedures for service delivery.
  • Communicated effectively with clients to understand their IT needs and concerns.
  • Installed, configured, tested, maintained, monitored and troubleshot computer systems and network equipment.

Fire Direction Control Sergeant

Illinois Army National Guard
Milan, Illinois
04.2019 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Mastered the understanding of the hardware and software of fire control systems.
  • Efficiently input, analyze, and manage data related to fire missions, target information, and ammunition status.
  • Accurately operate and maintain communication equipment for relaying information and coordinating fire missions.

Field Service Technician

CTEC Data Solutions
Belvidere, Illinois
08.2022 - 09.2024
  • Provided technical support via phone, email, and on-site visits.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed routers, switches and wireless access points.

Administrative Online Shopping Assistance Clerk

Walmart
Crystal Lake, USA
10.2020 - 08.2022
  • I always make sure that the customer comes first and is the most important.
  • Collaborated with team members to enhance customer service experiences.
  • Engaged in team meetings to discuss operational improvements.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Utilized computer software programs to create reports, labels, forms.
  • Supported office clerical functions using word processing and other software, email and office machines.

Dean's Assistant

National Louis University
Wheeling, USA
01.2019 - 10.2019
  • Coordinated schedules for faculty meetings and academic events.
  • Managed communication between students and administration.
  • Assisted in organizing student orientation programs and workshops.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Caregiver

FirstLight
McHenry, USA
09.2018 - 10.2018
  • Assisted clients with daily living activities and personal care needs.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe environment for clients at all times.
  • Communicated effectively with families about client health and progress.
  • Documented client care activities in compliance with company policies.
  • Collaborated with healthcare professionals to ensure coordinated care plans.
  • Trained new caregivers on best practices and company procedures.

Direct Support Professional

Pioneer Center
McHenry, USA
06.2018 - 09.2018
  • Supported clients in developing social skills through engaging activities.
  • Implemented behavior support plans to promote positive interactions.
  • Trained new staff on best practices in direct support services.
  • Advocated for clients' needs within the community and service providers.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Accompanied individuals on outings to promote independence and integration into the community.

Education

Bachelor - General Studies

National Louis University
Chicago, IL
12-2026

Associate of Arts - General Studies

McHenry County College
Crystal Lake, IL
06-2026

Skills

  • Network troubleshooting
  • Technical support
  • Effective communication
  • Team collaboration
  • Inventory management
  • Time management
  • Data management
  • Project planning
  • Customer service
  • Microsoft Excel
  • Team building
  • Friendly, positive attitude
  • Microsoft Word
  • Troubleshooting

References

Available upon request.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Websites

Accomplishments

  • Army Achievement Metal, received for outstanding attention to detail, performing above the standard both in the classroom and out in the field, keeping others motivated with a positive mental attitude, and stepping up to guide others.
  • Army Achievement Metal, received for displaying superior technical and tactical competence, achieving a grade point average of 97.77% earning distinguished honor graduate.
  • Commandants List Certificate, received for superior academic results placing me in the top 20% of the graduating class. Demonstrated academic ability to perform at the next higher level.

Timeline

Professional Services Engineer

The Siemon Company
10.2024 - Current

Field Service Technician

CTEC Data Solutions
08.2022 - 09.2024

Administrative Online Shopping Assistance Clerk

Walmart
10.2020 - 08.2022

Fire Direction Control Sergeant

Illinois Army National Guard
04.2019 - Current

Dean's Assistant

National Louis University
01.2019 - 10.2019

Caregiver

FirstLight
09.2018 - 10.2018

Direct Support Professional

Pioneer Center
06.2018 - 09.2018

Bachelor - General Studies

National Louis University

Associate of Arts - General Studies

McHenry County College

Similar Profiles

CREATE PROFILE