Arelis Chavez-Ramirez
Lockhart,United States
Summary
Versatile and compassionate professional with a proven track record in healthcare and customer service roles, notably at Maximus. Excelled in providing emotional support and medication administration, leveraging strong problem-solving and communication skills. Achieved significant improvements in client satisfaction and operational efficiency, demonstrating adaptability and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Personal In-Home Caregiver
CDS In Texas
6243 IH-10 West, 6243 I-10 Suite 430, San Antonio,
01.2023 - 09.2024
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
- Provided basic grooming and hygiene assistance to patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
CSR
Maximus
3501 Ed Bluestein Blvd, Austin, TX 78704
01.2020 - 12.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Medical Assistant Intern
T Care Pediatrics
06.2022 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager
Walmart
710 E Ben White Blvd, Austin, TX 78704
07.2015 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Medical Assistant Certification -
Austin Medical School
1139 W Braker Ln UNIT 103, Austin, TX 7875809.2022
High School Diploma -
Excel Center
1901 E Ben White Blvd, Austin, TX 7874108.2020
Skills
- Compassionate caregiving
- Emotional support
- Medication administration
- Documentation
- Schedule management
- Medical charting
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- CPR certification
- Active listening
- Adaptability and flexibility
- Computer and Microsoft office skills
- MS Excel
- Customer service
- Computer skills
- Organization and time management
Timeline
Personal In-Home Caregiver
CDS In Texas
01.2023 - 09.2024
Medical Assistant Intern
T Care Pediatrics
06.2022 - 08.2022
CSR
Maximus
01.2020 - 12.2022
Manager
Walmart
07.2015 - 01.2020
Medical Assistant Certification -
Austin Medical School
High School Diploma -
Excel Center