Arelis Chavez-Ramirez
Lockhart,United States
Summary
Versatile and compassionate professional with a proven track record in healthcare and customer service roles, notably at Maximus. Excelled in providing emotional support and medication administration, leveraging strong problem-solving and communication skills. Achieved significant improvements in client satisfaction and operational efficiency, demonstrating adaptability and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Personal In-Home Caregiver
CDS In Texas
01.2023 - 09.2024
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
- Provided basic grooming and hygiene assistance to patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
CSR
Maximus
01.2020 - 12.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Medical Assistant Intern
T Care Pediatrics
06.2022 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager
Walmart
07.2015 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Medical Assistant Certification -
Austin Medical School
1139 W Braker Ln UNIT 103, Austin, TX 7875809.2022
High School Diploma -
Excel Center
1901 E Ben White Blvd, Austin, TX 7874108.2020
Skills
- Compassionate caregiving
- Emotional support
- Medication administration
- Documentation
- Schedule management
- Medical charting
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- CPR certification
- Active listening
- Adaptability and flexibility
- Computer and Microsoft office skills
- MS Excel
- Customer service
- Computer skills
- Organization and time management
Timeline
Personal In-Home Caregiver
CDS In Texas
01.2023 - 09.2024
Medical Assistant Intern
T Care Pediatrics
06.2022 - 08.2022
CSR
Maximus
01.2020 - 12.2022
Manager
Walmart
07.2015 - 01.2020
Medical Assistant Certification -
Austin Medical School
High School Diploma -
Excel Center
Similar Profiles
Sariah NoiisSariah Noiis
Personal Care Assistant at CDS In TexasPersonal Care Assistant at CDS In Texas
Ariel GomezAriel Gomez
Home Health Care Attendant at CDS In TexasHome Health Care Attendant at CDS In Texas
Oscar AlbaOscar Alba
Caregiver at CDS In TexasCaregiver at CDS In Texas
Adrianna FerreroAdrianna Ferrero
Caretaker at CDS In TexasCaretaker at CDS In Texas
EMANUEL ABUNDEZEMANUEL ABUNDEZ
Senior Design Quality Engineer at Smith+NephewSenior Design Quality Engineer at Smith+Nephew