Arelis Lora
Bronx,New York
Summary
Dynamic professional with a proven track record at Bronxworks, enhancing client access to essential services through strong verbal communication and adept use of Microsoft Office Suite. Excelled in collaborative environments, significantly improving client outcomes by leveraging administrative skills and a calm, effective approach under pressure.
Overview
4
4
years of professional experience
Work History
Client Navigator/Housing Specialist
Bronxworks
Bronx, NY
09.2024 - Current
- Provided support to clients in accessing community resources such as housing, healthcare, legal aid, education, employment services, and other social services.
- Assisted clients in creating resumes and cover letters for job applications.
- Assist shelter residents with benefits access, health insurance, navigating the healthcare system, and securing permanent housing.
- Assume the role of a Housing Specialist to assist families with navigating through the housing process and moving into permanent housing.
- Seek and create relationships with landlords and brokers that work with various city/state programs such as City FHEPS and SOTA.
- Escort clients to housing viewings and apartment walkthroughs.
- Prepare and submit housing applications and rental packages utilizing systems such as Current, HOME, NYCHA portal, etc.
- Provide the list of FQHCs and H+H locations as provided by DHS. Assist all clients and families in making primary care appointments, prenatal appointments, etc.
- Assist clients and families in enrolling in health insurance or H+H NYC Care
- Assist clients in applying for HRA or any other benefits they may be eligible for, including assisting them with calling said agencies, submitting documents, and escorting clients to offices if in-person assistance is required.
- Manage a caseload of migrant families and maintain a master list of their benefits, insurance, and housing status.
Paralegal / E-File Clerk
Harmon Linder & Rogowsky
Manhattan, NY
08.2023 - 06.2024
- Company Overview: Law Firm
- Sign up new clients: Intake process
- Call clients set up appointments for the attorneys
- Obtained: Bi-adjuster, policy limits, and PIP ledger
- Send documents to the bi-adjuster: summonses and complaints, affidavits of service, medical records, liens, and a PIP ledger
- E-File on NYSCEF: Motions, Notes of Issue, Oppositions, Stipulations of Adjournment, Notices of Entry, PCs, RJIs, and so much more..
- Send out depositions letters
- Reminder call for clients about EBT dates
- Translator
- Proficiency with Microsoft Office Suite (advanced Word, Excel, and Outlook)
- Sign up new clients and manage the intake process
- Law Firm
Receptionist
Kingsbridge Heights Community Center
Bronx, NY
02.2022 - 08.2023
- Placement Notices Data - Keep a binder and be responsible for greeting visitors when they arrive
- Responsible for filing documents and maintaining the storage room in order
- Responsible for transferring phone calls to the correct department
- Responsible for collecting parents' fees and reminding them of upcoming payments due weekly
- Responsible for entering children's weekly attendance into Salesforce
- Responsible for submitting weekly written reports to immediate supervisor
- Responsible for submitting a monthly attendance report to the supervisor
- Responsible for submitting the provider's order and tracking it
- Responsible for making sure providers pick up their orders and sign the appropriate form
Greeter
DMV
07.2021 - 11.2021
- Check the customer in the building
- Update the customers' pictures for their issued licenses
- Update customers vision exam
- Make a reservation to see a DMV representative
- Fill out applications for customers who are disabled
- Help customers renew and replace IDs, permits, and licenses at the kiosk machine
Sales Associate
TJMAXX
Manhattan, NY
10.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store systems for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
Education
Bachelors Degree - Law & Society
John Jay College
Manhattan, NY12-2024
Associate Degree -
Hostos Community College
Bronx, NY01.2021
Skills
- Strong verbal communication
- Collaborative team member
- Energetic and organized
- Strong time management skills
- Multi-task efficiently
- Telephone skills
- Listening skills
- Able to work well under pressure
- Microsoft Office Suite
- Conflict resolution
- Verbal and Written Communication Skills
- Administrative and Office Support
- Calm and Effective Under Pressure
Timeline
Client Navigator/Housing Specialist
Bronxworks
09.2024 - Current
Paralegal / E-File Clerk
Harmon Linder & Rogowsky
08.2023 - 06.2024
Receptionist
Kingsbridge Heights Community Center
02.2022 - 08.2023
Greeter
DMV
07.2021 - 11.2021
Sales Associate
TJMAXX
10.2020 - 07.2021
Bachelors Degree - Law & Society
John Jay College
Associate Degree -
Hostos Community College
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